System Operations Engineer
(m/f/d)
Employment with Hays Professional Solutions GmbH Berlin Start date: asap Reference number: 844930/1
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Responsibilities
1. Continue developing the internal IT infrastructure and services (Okta, Github, Google Workspace, Cloudflare, Jira, Confluence, Slack), network (UniFi), including cloud servers (GCP, AWS)
2. Optimize Okta Administration through automation, leveraging Okta Workflows and API integrations to automate identity management tasks and enhance security and efficiency
3. Manage and scale the fleet of macOS and Windows devices and related infrastructur (Jamf Pro, Intune)
4. Administer, maintain, and provide technical support for Atlassian tools, including Jira Software, Jira Service Management (JSM), and Confluence
5. Manage hardware inventory and ensure effective lifecycle management of all physical assets
6. Drive security standards in collaboration with the information security team and establish best practices for the enterprise environment
7. Ensure regulatory compliance ( GDPR) and manage backups and recovery processes
8. Provide 1st, 2nd and 3rd level IT support to employees through the Jira service desk
Profile
9. Solid experience in a similar IT support role
10. Strong knowledge and experience with identity management tools (Okta is highly preferred) and experience with Jamf and Google Workspace (GWS is essential).
11. Experience managing macOS or Linux operating systems in an enterprise environment
12. Experience with Atlassian, Github and managing API integrations is ideal but is not essential - writing infrastructure as code is advantageous
13. Knowledge of one or more programming languages, such as Python or Bash would be preferred
14. Strong communicator and a solution-oriented mindset with a focus on improving IT infrastructure and user experience
15. Excellent written and verbal communication skills in English (German is advantageous)
Benefits
16. Support throughout the entire application process
17. Ongoing support during the project from our team