It operations & project coordinator

Ref: YC47419-1

TYPE: Permanent, full-time
WORK STYLE: Hybrid working available
*Candidates based in Munich will work in a hybrid style. Remote working may be considered for candidates located elsewhere in Germany.
SALARY: €60,000, negotiable depending on experience
START: ASAP
LOCATION: Munich, Germany

IT Operations & Project Coordinator Main Responsibilities:
IT Strategy & Governance
•Develop and execute IT strategy aligned with regional and global business objectives
•Collaborate with headquarters and international IT teams to ensure alignment of IT initiatives
•Lead regional IT governance, stakeholder management, and project prioritisation
•Act as PMO for regional IT projects and cross-functional initiatives

IT Operations & Infrastructure Management
•Manage and continuously improve IT operations across multiple offices and entities
•Oversee network, servers, cloud services, end-user computing, email, domains, and related infrastructure
•Ensure high availability, performance, and reliability of IT services through internal teams and external service providers
•Manage infrastructure lifecycle, including upgrades, patches, maintenance, and support arrangements
•Coordinate IT setup and operational readiness for new office or subsidiary launches

Vendor & Service Management
•Manage external IT vendors, contracts, service delivery, and project timelines
•Monitor service desk and helpdesk performance to ensure high-quality user support
•Review existing vendor structures and recommend improvements to service quality and cost efficiency

IT Projects & Business Applications
•Lead IT infrastructure, system integration, and digital transformation projects
•Manage ERP-related activities and support business-critical applications
•Coordinate EDI and system integration projects with customers, suppliers, and business partners
•Work closely with Sales, Operations, Finance, and other departments to identify and deliver IT solutions
•Drive business process improvements through technology and automation initiatives

Information Security & Compliance
•Implement and maintain IT security policies, standards, and procedures
•Ensure compliance with legal, regulatory, and corporate requirements, including data protection regulations (e.g., GDPR)
•Monitor cybersecurity risks, vulnerabilities, and threats, and coordinate mitigation activities
•Support business continuity, risk management, and security awareness initiatives

User Support & Service Delivery
•Ensure effective end-user support and IT service delivery across the organisation
•Coordinate issue resolution and escalation management with internal stakeholders and external vendors

IT Operations & Project Coordinator Ideal Candidate:

• 3-5 years’ experience in IT operations and vendor management
• Experience managing IT projects or working in a PMO capacity
• Experience supporting multiple sites or regional IT environments
• Business-level English communication skills
• Hands-on approach with the ability to drive improvements from planning through execution
• Strong stakeholder management and communication skills
• Ability to work effectively across departments and countries

• Experience with SAP or SAP-related projects
• Knowledge of ERP systems, domain management, and email administration
• Experience working with Japanese companies or Japanese headquarters
• Japanese language skills
• Background in IT Service Delivery, IT Infrastructure, or Vendor Management

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