Description As the Claims Manager Germany & Austria (m/w/d), you will be responsible for leading the claims organization with approximately 80 employees across all lines of insurance in Germany and Austria. As a member of the Senior Management Team in Germany, you will report to the Continental European Claims Director and the Country Manager for Germany & Austria. Y our responsibilities: Overall responsibility for the claims department and the granted claims competencies per line of insurance. Responsible for ensuring efficient claims processing. Responsible for the service quality of all claims handling in accordance with service standards and processes, continuous improvement, and optimization. Ensure a service standard that guarantees customers of Chubb a speedy claims settlement, incorporating innovative approaches and new technologies. Overall responsibility for controlling, core processes, and key figures, including correct and timely claims reserves, reporting, portfolio analysis, and management. Responsible for audit processes and their follow-up. Responsibility for delegating claims competencies to third parties. Supporting colleagues in Sales and Underwriting to generate business opportunities. Actively represent the German claims organization in the Claims Management Team. Collaborate with European and Country Management to ensure compliance with local, FSA, and other regulatory requirements. Initiate and leading organizational change to deliver tangible benefit re efficiency and effectiveness. Participate in innovative projects that prepare the claims department for future demands, ensuing robust change management.. External representation of Chubb Germany regarding claims topics. Leading the development of the Claims proposition, supporting collateral, building professional relationships with agreed clients, brokers, and service providers. Leading the Claims culture, for the management of employees and teams, including performance management, talent planning (development and succession planning), diversity, equity, and inclusion. Qualifications Your profile: Completed studies in finance, business administration, law, or related to insurance. Several years of leadership experience (at least 10 years) in claims departments within an international company. Experience in defining and implementing processes as well as solid experience in managing change processes. Long-standing experience in the industrial insurance sector and complex claims processing in a challenging environment, both nationally and internationally. Excellent market knowledge and an outstanding network. Extensive experience in using workflow systems. High level of commitment and resilience. Strong leadership, teamwork, and communication skills in leading culture and dealing with employees, subordinate managers. Willingness to travel. Experience in dealing with international matrix structures and corresponding decision-making processes is advantageous. Personally, you convince with innovative thinking and action, confident appearance, and a high service orientation. Our Chubb Promise: Mobile working two days per calendar week & flexible working time models 30 days of vacation as well as additional leave on Christmas, New Year's Eve, and Rose Monday Attractive company pension scheme (employer-funded) 10 days of workation in EU countries Company car Equity Job bike Discounted purchase of company shares Extended sick pay for illness and for caring for relatives and sick children Meal subsidies in the form of restaurant vouchers Charity Days & regular events Benefit platform