Your mission
Improve the future of cancer treatment with us - determined, courageous and as a team!
At Resolve Biosciences, we are working to better understand complex biological processes - with the aim of enabling new therapeutic approaches. To do this, we need people who think boldly, take responsibility and enjoy learning
We are looking to hire a passionate (Field) Service Engineer (f/m/d). You will become a member of the Field Service team, servicing our Molecular Cartography™ platforms at Resolve’s Labs as well as customer sites.
The role is based in the company’s headquarters in Monheim am Rhein, Germany.
Your Responsibilities:
* Troubleshoot, repair, and perform maintenance on our Molecular Cartography™ platforms.
* Installation and relocations of our Molecular Cartography ™ platforms.
* Document activities, create service reports as required.
* Coordinate service activities with site personnel, as needed.
* Provide technical remote and phone support to customers.
* Train others to perform servicing activities on our Molecular Cartography ™ platforms.
* Generate service instruction documentation.
* Propose design changes to improve reliability, serviceability, and the customer experience.
* Follow all safety policies and procedures.
Your profile
* Bachelor’s degree in an engineering/science field or equivalent experience.
* Experience of servicing electro-mechanical products, medical devices preferred.
* Exceptional customer service skills and professionalism.
* Ability to troubleshoot and solve malfunctions in complex electromechanical systems.
* Excellent organizational, time management, written and verbal communication skills.
* Proficient in Microsoft Office products (Word, Excel, Outlook).
* Detail-oriented.
* Ability to follow procedures without deviations.
* Ability to lift and carry items weighing up to 50 lbs (approx. 23 kg).
* Willingness to up to 50% travel.