Overview
You are a natural teacher and coach and have a passion for supporting others to deliver a great in-store customer experience. Your team follows you when you're in charge and they want to work hard for you. With reporting to the District Manager, you'll be responsible for leading, coaching, and developing all team members to deliver a great in-store customer experience and execute all company strategies. Their duties will cover all aspects of store management, including: implementing company standards in recruitment, hiring, training, customer service, visual merchandising, and store operations. All of these activities will drive sales together to maximize profit goals for your store and set you and your team up for success.
Qualifications
* Proven leadership skills with at least 2 years of experience in a customer-facing sales environment
* Has confidence and is comfortable committing to providing an exceptional customer experience
* Motivated to achieve exceptional results due to the enthusiasm from interacting with customers and sports products
* Is creative and versatile in responding to changing needs and opportunities in a rapidly changing omni-channel retail environment
* Strong cognitive and mathematical skills, including problem analysis, decision-making, and financial analysis
* High level of ethics, values, integrity and trust
* Flexible availability – including evenings, weekends and holiday periods
Responsibilities
* Coaching and motivating your team to inspire top performance and provide exceptional customer service
* Implementation of standards in recruitment, hiring, training, customer service, visual merchandising and store operations
* Implement plans to use key performance indicators to maximize profitability
* Strengthen brand loyalty by empowering the team to create a natural and personalized experience for customers
* Acting as a partner between customers, salespeople and store management and business partners of the company
* Maintains a high level of customer focus and leads by example with clear and persuasive communication
* Ensures visual directives and standards are maintained
* Passion for imparting product knowledge to employees and how that knowledge is applied to customer experience
Job Type: Full-time
Experience:
* Retail management: 3 years (Required)
* Team management: 3 years (Required)
* KPI analysis: 3 years (Required)
* High volume retail sales: 3 years (Required)
Language:
* English (Required)
Work Location: In person