Inserat online seit: 18 Juni
Aufgaben der Stelle
For our renowned client, the BMW Group, a qualified Technical Customer Advisor (m/f/d) is sought for the Munich location from 06.7.2026 onwards as part of a temporary employment contract until 30.11.2026.
Here's what we offer
Attractive salary and long-term job security through affiliation with a large corporation.Up to 30 days of vacation per yearCompany pension scheme contribution after the end of the probationary periodExtensive social benefits, including Christmas and holiday payReimbursement of travel expensesUsually an open-ended employment contractGood opportunities for acquisition with our business partnersTailored professional development opportunities and free language coursesA wide range of employee benefits Your tasks
Independent handling of escalating customer complaints with a technical backgroundClarifying vehicle-related product issuesDeciding on warranty and goodwill claims based on the vehicle's technical condition, taking into account the workshop and service historyCustomer interface with our trading organization, including its support and repair servicesExamining and assessing the technical problems of (new) vehicles that are subject to return due to persistent quality issues; preparing decisions regarding vehicle returns.Processing of recourse claims taking into account (expert) reports and/or insurance-related information; preparing decisions for potential compensation measures.Responding to inquiries and complaints in a customer- and company-oriented balance; making independent, technically based decisions is required.Close collaboration with specialist departments such as the technical field service as well as national sales and after-sales regions.Telephone and written contact not only with customers directly, but also with their representatives such as technical consulting firms, specialized lawyers or trade media, as well as with the partners of our BMW/MINI sales organization.Initiating technical improvement measures to increase customer satisfaction and ensure quality based on the insights gained; interfaces here primarily involve C1 Aftersales, AQ-8x and AQ-1x. Your profile
Technical training with further qualification as a master craftsman or technical studies with additional commercial qualificationsProfessional experience in the areas of automotive sales, customer service and quality management at the retail, wholesale or central levelExperience in aftersales and vehicle-specific contract lawTeamwork and communication skillsAssertivenessAnalytical thinking skillsEloquence and articulatenessFluent German and good English skills
