Technical Support Associate
Immerse yourself in the world of innovative home solutions and provide exceptional customer service. As a Technical Support Associate, you'll play a vital role in assisting customers with their products, responding to their inquiries, and offering guidance on product usage and technical troubleshooting.
Key Responsibilities:
* Handle incoming calls, messages, and emails from customers.
* Provide information and assistance on a range of products, including vacuum cleaners, air purifiers, and hair care tools.
* Troubleshoot technical issues and offer solutions to customer inquiries.
* Process warranty claims, repairs, and replacements.
* Offer product recommendations based on customer needs and preferences.
* Maintain high customer satisfaction through professional and courteous communication.
Requirements:
* Excellent writing and verbal communication skills in English.
* Strong attention to detail.
* Good technical troubleshooting and problem-solving skills.
* Ability to handle unexpected changes and customer concerns with professionalism.
* Experience in customer support or technical support roles is an asset.
What You'll Gain:
* Opportunity to work with a leading brand in innovative home solutions.
* Chance to develop your technical and customer service skills.
* A dynamic and supportive work environment.