Business Change Manager Role
This role involves managing change initiatives to ensure they are delivered on time, within budget, and meet required quality standards.
The successful candidate will work closely with senior management to oversee key strategic initiatives. They will be responsible for analyzing business processes and system functionality to support solution definition and project implementations.
* Management of changes to ensure timely delivery, within budget, and meeting required quality standards.
* Ownership and day-to-day project management of key strategic initiatives in conjunction with Senior Management.
* Analysis of business processes and system functionality to support solution definition and project implementations.
* Liaise with IT unit in respect of new client functional developments design and implementation.
* Conduct operational readiness assessments, planning and implementation, ensure production teams/ operation environment is prepared to effectively support and accept the changes resulting from the project.
* Determine and manage gaps, risks and issues and plan and take action to mitigate.
* User Acceptance Testing (Functional Testing) which will involve Test Case Preparation, Scripting and Execution.
* Manage Project resources for any allocated change and ensure that the project timelines, scope, and budgets are managed pro-actively.
* Manage stakeholder interactions including IT, Client Line, BAU operations, senior management, and any other internal stakeholders.
Requirements
Required Skills: Strong knowledge of CCS activities and processes, five or more years of project experience implementing change into operations teams.
Preferred Qualifications: High energy, dynamic, results-focused individual with excellent interpersonal skills, ability to thrive in an innovative and agile working environment, ability to work independently as a member of a broader change management team.
Benefits
As a Business Change Manager, you will have the opportunity to join a dynamic team and contribute to delivering high-quality projects that drive business value. You will also have access to ongoing training and development opportunities to enhance your skills and knowledge.