Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.
This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.
Key Responsibilities
* Provide accurate information to customers regarding the bank's products, services, and payments
* Actively solicit new sales following the company's strategy and guidelines
* Respond to customer queries via telephone, live chat, email, and SMS
* Support onboarding processes, including document verification
* Work closely with other departments, particularly payments and collections, to ensure smooth operations
* Maintain a positive and collaborative work environment
* Promote excellent customer experiences in all interactions
* Clarify and complete other assigned tasks as required
Additional Responsibilities
* Assist in creating sales reports
* Support training and mentoring of new team members
* Help document operational procedures
* Suggest improvements to systems, processes, and workflows
* Complete ad hoc tasks assigned by the Head of New Markets
Requirements
* Fluent German and English (written and spoken)
* Experience in customer service and sales of financial products
* Experience with client onboarding and document verification
* Strong communication skills with a results-oriented mindset
* Detail-oriented, proactive, and high personal work standards
* Team player with strong customer service focus
* Able to work independently and manage multiple tasks
* Proficient in Microsoft Office, especially Excel
Benefits
* Opportunity to build a career within an international banking environment
* Exposure to sales, collections, and operational processes
* Multinational and collaborative workplace culture
* Career development and growth opportunities
* Modern office environment in Malta
* Chance to explore Malta's lifestyle and vibrant expat community
If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.