About the Role
You will play a key part in our team, supporting customers across Germany. Your technical expertise and customer-first mindset enable you to troubleshoot and resolve issues efficiently.
Key Responsibilities:
* Liaise with internal teams to coordinate customer solutions.
* Implement preventative maintenance plans, manage spare parts inventory, and drive upgrade projects.
* Audit and inspect safety-critical equipment, producing compliant documentation.
* Contribute technical input to service order handling and prepare solution-based quotes.
* Commission systems at customer sites, ensuring reliable operation after handover.
* Provide application training sessions and ongoing operational support.
Requirements:
* Completed vocational training in mechatronics or certification as a state-qualified technician.
* Ideal experience with ultra-trace analysis and safe handling of acids/toxic liquids in small quantities.
* Familiarity with PLCs, control electronics, sensors, automation, and robotic handling is beneficial.
* Comfortable with digital tools (service apps, ticketing systems, ERP) and fluent communication skills in German and English.
* Reliable, creative, and flexible, with a strong practical approach and excellent presentation skills in an international environment.