Program Coordinator
Overseas Contingent III Staff, Part-time (75% FTE), Grade 003
University of Maryland Global Campus (UMGC) Overseas seeks a Program Coordinator.
The PC reports to and works with the Site Lead (SL) in the administration of UMGC programs. It is the job of the PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The PC must work effectively with the Site Lead, local military education coordinators and staff, education center personnel, faculty, administrative staff in Germany, and the military community at large. Required duties/activities to be accomplished by the Program Coordinator are listed below:
Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; be present at the first class session to provide assistance to instructors and students; Provide assistance with processing students' military documentation (i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
May provide facility support to include: opening and closing UMGC Overseas building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC Overseas students, that all UMGC Overseas rooms are clean and presentable, and that all supplies are readily available.
High school diploma/GED
Possess basic office management and clerical skills
Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS).