Customer Support Specialist (m/f/d)
Company:
Boeing Distribution Services ISC GmbH
Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist (m/f/d) for the Norderstedt, Germany facility.
In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts by working closely with suppliers and customers. Your responsibilities includes tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.
Position Responsibilities:
Duties will include (but are not limited to):
1. Internal customer support for the sale of consumables for the aviation industry.
2. Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled.
3. The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries.
4. Regular communication with your customers about the status of their orders and coordinate any changes.
5. Monitoring returns and processing complaints rounds off your area of responsibility.
6. Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issues efficiently.
Basic Qualifications (Required Skills and Experience):
7. Successful completion of a commercial training within logistics, wholesale or another related field.
8. 2+ years of professional experience in customer service in the aviation and/or wholesale sector.
9. Initial experience within after sales and order resolution.
10. Solid, proven written and spoken English skills.
Preferred Qualifications (Desired Skills/Experience):
11. Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce.
12. Proficiency with the MS Office package, especially Excel.
13. Familiarity with working for an international customer base.
14. Ability to work in a fast-paced environment and manage competing priorities.
15. Enjoyment of daily customer contact and working independently.
Offered Benefits:
16. Annual salary reviews
17. 30 days of paid vacation, which increase with length of service
18. Social benefits such as capital-forming benefits, a childcare allowance, and a contribution to the company pension plan
19. Cross-functional and international work in teams around the globe
20. Tailored training opportunities for your area of work
21. Regular working hours and flex time
22. An in-house cafeteria with subsidized meals
23. A subsidy for the HVV ProfiTicket & free employee parking
24. Free-to-use e-charging stations
25. Bicycle leasing (JobRad) with attractive conditions
26. A subsidized membership in the EGYM Wellpass program
“Come and join the Boeing Family.” Send us your detailed application documents, stating your salary expectations and your earliest possible starting date. Applicants with severe disabilities will be given priority if they have the same qualifications and suitability. We look forward to receiving your application exclusively via our online job board.
Work Authorization:
This requisition is for a locally hired position in Germany. Candidates must have current legal authorization to work immediately in the Germany.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
Relocation assistance is not a negotiable benefit for this position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Not a Shift Worker (Germany)