OverviewWith our wide range of air and sea freight products, we ensure that our customers\' shipments reach the right place at the right time every day. Together with you, we strive to offer our customers tailor-made solutions for their specific requirements. Whether in sea freight import, air freight export or product management: with us, you are right in the middle of things and move goods and services worldwide. Become a part of our Hellmann Family.Location: Ratingen | Reference no.: AK | Type of employment: permanentYour tasksYou are responsible for the technical and disciplinary management of the teamYou take responsibility for the optimal utilization of your team and support in critical cases, such as complaints and claims processingYou ensure competent and comprehensive training and guidance for new employeesYou take on the implementation of new customers, as well as monitoring and optimizing the key figures of new and existing customer businessYou ensure that you are always informed about new developments and changes to your tradesIn addition to carrier management, you will be responsible for maintaining external and internal stakeholders and ensuring that purchasing conditions are up-to-date and in line with the marketEnsuring customer satisfaction is also one of your tasksYou are responsible for sea freight processing (FCL and LCL) in the automotive sectorMonitoring the SLA and KPI and initiating continuous improvement measures as well as complaint managementYour profileYou have successfully completed your training in the field of freight forwarding & logistics or a degree in a comparable fieldYou have extensive logistics expertise and professional experience in sea freight and customer serviceYou have initial experience in managing small teamsYou have very good written and spoken German and English skillsYou are experienced in using the Office package, especially Excel and PowerPointYou have the ability to solve problems and a team and customer-oriented way of workingYou are quality and cost-conscious and highly reliableStrong communication skills, persuasiveness and negotiation skills round off your profileInclusionInclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: we look forward to hearing from you!Your top benefitsHellmann Spirit: “You” culture throughout the company, regular team and company events, birthday lottery ticket from the German TV lotteryWork-life integration: working time recording and home office optionAdditional financial benefits: Vacation and Christmas bonus, company pension scheme and capital-forming benefits, up to €1, net bonus for recommending new colleagues, discounts and offers for travel, leisure and cultureHealth & well-being: Mental health and health coaching, changing dishes in our canteenFamily: days off to care for relatives and for special eventsProfessional & personal development: Newcomer Days, further education and training opportunities through our Academy, digital learning platformMobility: mobility allowance #J-18808-Ljbffr