The Managing Commercial Director at Raidboxes will be a key member of the local leadership team at Raidboxes, overseeing primarily the commercial strategy but also broader business operations as local Managing Director. This role holds overall responsibility for the commercial functions that drive revenue and serve our customers, including Sales, Marketing, and Customer Care.In addition to leading these teams, the Managing Commercial Director will maintain a strategic overview of the companys overall performance, ensuring alignment with business objectives such as growth, efficiency and profitability. They will collaborate closely with regional stakeholders and get support from group functional units (Finance, Tech, Data and Product) to drive sustainable success and operational excellence.ResponsibilitiesSetting business objectives and creating, implementing and analyzing success of strategiesForecasting, planning and setting budgets in coordination with the finance department for all commercial activities within the business, in line with group targetsLeverage sales, marketing and support in order to drive significant revenue growth of the businessLead and develop functional leads of marketing, sales and supportDefine and implement local strategies for pricing & packaging to increase average value of customers and the number of gross addsWorking with marketing to welcome more and more customers at Raidboxes through an inspiring storyline, while closely managing and optimizing Cost of Acquisition.Focusing on channel innovation to drive maximum customer volumes through both marketing and sales effortsManage cross-selling and up-selling activities driven, for example through marketing automation, with the goal of increasing product adoption, usage and ARPULeading the business in a way that puts customer satisfaction and the customer journey at the heart of everything we do, ensuring that we are completely customer centric, whilst maintaining an efficient and well managed customer support offerSetting objectives in conjunction with our support team, developing strategies to achieve maximum output whilst also ensuring the highest possible level of customer service as measured through NPSNurture and grow our corporate accounts and resellers channelAnalyzing customer feedback and trends to identify areas of product and service improvementAnalyzing the competition and market conditions and implementing strategies to ensure Raidboxes has a (continuous) competitive edgeBuild a culture of data driven decision making within teams, ensuring tracking is correctly defined and implementedDesign and implementation of processes and procedures in line with the group best practices, to ensure maximum efficiencyConduct regular analysis of customer base to identify trends and measure growth. Identifying emerging customer needs and bringing them group product functional unitRequired skills and experienceCommercial acumen to be able to manage complex projects considering the impact on the overall organizationIn depth senior management experience managing teams within the Sales, Marketing and Customer Service function, with strong inspirational leadership skillsGreat experience in managing teams in marketing, customer care and sales teams in a B2B / SMEs setting, ideally in a technology or SaaS related industryStrong experience in performance and digital marketing with test and learn mentalityAbility to meet challenging targets within tight deadlinesExcellent ability to organize, synthesize and present information to senior leadership and key stakeholders in product, marketing, finance and sales teamsDeep understanding of subscription-based business modelStrategic yet hands-on approachEffective cost center management and budgetary controlA German national & German speaker who is also fluent in EnglishLocated near the Münster area is a plus, as this role requires a presence and active engagement on-siteKnowledge of domain and hosting industry a plusPersonal attributes and key competenciesOutstanding analytical skills and a strong ability to interpret and present key findings and recommendationsA self-starter, comfortable working at pace with significant amounts of autonomyAt ease in working in a transforming environmentOrganized and detail orientatedA sharp yet strategic thinker, self-driven and entrepreneurialA confident and inspirational servant-leadership styleStrong facilitation and group problem solving skillsCome as you are"Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance. #J-18808-Ljbffr