Your Role * Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs * Provide SLA 1 Class Support for the Workload Automation Service * Maintain the operational model of our Workload Automation Tool * Participate in migration projects within the Workload Automation domain * Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain * Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions * Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency Your Profile * Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry * Initial working experience in Workload Automation and IT Operations * Basic experience with Workload Automation Tools * Deep knowledge of service delivery within ITIL guidelines * Ability to understand and hold various roles in IT * Experience in coordinating and communicating complex tasks * Excellent communication skills in English and the ability to work both independently and as part of an international team * Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders Your ZEISS Recruiting Team: Mrs. Selina Riccio