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* Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs
* Provide SLA 1 Class Support for the Workload Automation Service
* Maintain the operational model of our Workload Automation Tool
* Participate in migration projects within the Workload Automation domain
* Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain
* Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions
* Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency
Your Profile
* Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry
* Initial working experience in Workload Automation and IT Operations
* Basic experience with Workload Automation Tools
* Deep knowledge of service delivery within ITIL guidelines
* Ability to understand and hold various roles in IT
* Experience in coordinating and communicating complex tasks
* Excellent communication skills in English and the ability to work both independently and as part of an international team
* Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders
Your ZEISS Recruiting Team:
Mrs. Selina Riccio