Your mission with us As an IT Systems Administrator (f/m/x), you will play a key role in keeping our team productive and secure by supporting our Mac-based IT environment, ensuring smooth day-to-day operations, and contributing to ongoing improvements in IT processes. You’ll work closely with the IT team and other departments to provide great user experiences and support a secure, well-functioning digital workplace. This is a great opportunity for someone looking to grow in IT, especially in a cloud-first, automation-friendly, and security-aware environment. What you can expect from us IT Support & Troubleshooting : Provide frontline support for hardware, software, and access issues, mainly for Mac users. User Onboarding & Offboarding : Manage user accounts and access using tools like Okta and Google Workspace. Device Management: Support the setup, configuration, and tracking of devices through our MDM platform (e.g., Mosyle). Procurement Support: Assist in ordering, inventorying, and deploying hardware and software. Tool Administration : Help maintain IT systems including Google Workspace, Okta, and other productivity and security tools. Security Basics : Follow and help enforce IT security best practices, including patching, access management, and basic compliance checks. Documentation : Maintain clear and up-to-date IT documentation and contribute to process improvement. Team Collaboration : Work with other departments to support IT needs and assist with IT-related projects. Your profile It would be absolutely fantastic if some of the below apply to you. Have some experience with tools like Google Workspace, Okta, or Mosyle (or are eager to learn). Enjoy solving problems and helping others with technical issues. Are familiar with macOS and general IT best practices in a business setting. Have a basic understanding of IT security and device management. You are based in Hamburg (or close by) to work from our office Your English is fluent (German is a plus!) Are comfortable with troubleshooting issues and documenting your work. Are curious and enthusiastic about learning and automating where possible. Thrive in a collaborative environment and enjoy sharing knowledge. Bring a proactive mindset with a desire to grow your career in IT. A passion for automating all the boring things. Be passionate about Sidekick’s mission Be humble, yet driven and determined Have a team-first mentality Why us? Highly motivated team : Be part of our international team of experts who want to shape the future of healthcare together and improve patient care globally Working in cross-functional team s: Our innovative way of working with flat hierarchies allows you to work autonomously and take on end-to-end responsibility. Our organisational structure creates the basis for efficient internal processes that are needed to make a unique contribution to the development of medical products Personal development : Through our feedback-orientated culture and our focus on individual development opportunities, we want to continuously promote your personal growth Attractive entry-level package : Competitive remuneration and the provision of MacBooks and ergonomic office workstations are just as much a matter for us as flexible working hours and home office options Employee benefits : We support your work-life balance and promote your health by subsidizing the Egym Wellpass and Urban Sports Club. You also benefit from our contribution to the Deutschland-Ticket and the company pension scheme Relaxed working atmosphere : We take care of your well-being in our office in the heart of Hamburg - both physically and with great offers such as corporate benefits, regular sports activities and company events Contact information Contact Person: Ms. Rieka Suhr About us Sidekick Health is a global pioneer in digital health and therapeutics and is committed to transforming patient-centred care through innovative solutions. Founded by two physicians, the company offers a diverse range of digital health programmes covering a variety of therapeutic areas from oncology, cardiovascular diseases, metabolic disorders and inflammatory diseases. In 2023 and 2024, Sidekick Health acquired aidhere GmbH (now Sidekick Health Germany GmbH) and PINK gegen Brustkrebs GmbH as its third business unit—alongside partnerships with world-renowned pharmaceutical companies and the largest health insurer in the United States—for the development and distribution of prescription digital therapeutics. Sidekick Health Germany is a market leader in the field of digital health applications (DiGA) and has already generated over 100,000 prescriptions with its two digital therapeutics: zanadio, a digital multimodal obesity therapy, and PINK! Coach, a digital health application for breast cancer patients. Sidekick is headquartered in Reykjavik and Hamburg and employs over 250 people worldwide.