Job Description Summary As Executive Key Account Service Director (f/m/d) you are responsible for the focused support and service delivery of our key accounts and practice associations. This includes but is not limited to Private Equity Groups, Academic Accounts, Public Hospitals and MES / Technology Partnerships. The role is responsible for ensuring management concepts agreed with our key customers, their follow-up and active influence on the control of service activities. To achieve the desired goals, a high level of operational judgement, analytical skills and excellent communication skills are required. Furthermore the role will actively support the commercial organization during tender phase by sharing the experience from running delivery models and being able to design new Service delivery models to build USPs in the German Market. For the customers under treatment of the role there is the full responsibility on financial results including driving upsell opportunities and productivity. The role has direct reports mainly the active Site leaders, Delivery- and Project Manager who care onsite about the customers but not limited to those. At GE HealthCare, our machines, our software, our solutions, our services, and our people make a genuine difference to medical professionals and patients all over the world. That’s because we never lose sight of what healthcare really needs—the human touch. Job Description Roles and Responsibilities: Strong Portfolio customer relationship responsibility, operational excellence in the assigned area Direct influence on the development of the strategy for the area of responsibility, including the control of the various Service Level agreements, KPI´s and costs. Uses a high level of judgment to make decisions and handle complex tasks or issues in the areas of service, service delivery, service level agreement. Ability to assess the quality of information provided and ask and drives relevant questions to stakeholders Offer new solutions for problems outside of defined parameters and/or make recommendations. Develops service concepts adapted to the key accounts that contribute to the stabilization, strengthening and expansion of our key accounts Works closely with the executive sales account manager and Service Sales team. Communicates difficult concepts and can influence the decisions of others on certain topics. Your profile: Degree in engineering, technology, business management or a related discipline Several years of experience in Key Account Management in the medical industry Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Fluent German language skills, good English language skills Willingness to travel throughout Germany What we offer: A permanent position at a world-leading manufacturer of medical technology Home Office contract Company car for professional and private use Participation in the Reward & Recognition Program 30 days holiday Comprehensive benefits package (pension, supplementary health insurance, fair value account etc.) Health and sports programs (HealthAhead, weight management, fitness cost subsidies) If you are interested in learning more we are looking forward to your online-application! Don't meet all the requirements? We are aware that there is almost never a perfect profile. You can learn (almost) anything as long as you are interested and enjoy new topics and challenges. In short: we look forward to receiving your application, even if you do not yet meet the requirements 100%! About us GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare - Creating a world where healthcare has no limits LI-VW1 LI-REMOTE Additional Information Relocation Assistance Provided: No