About Goodyear (Bold)
We’re dedicated to producing, innovating, and servicing the best tires in the world. For over 125 years, Goodyear has led the way in developing smart solutions that shape the future of mobility. Today, we’re one global team united by bold thinking, relentless drive, and a passion to exceed expectations. If you’re ready to embrace change and make an impact in your career, let’s go.
Why This Role Matters
The Deployment Specialist - Tires as a Service (TaaS) will have primary responsibility of rolling out a customer, ensuring all stakeholders within the installation and onboarding process are aligned. This role is the central contact person within the specified country/region during the deployment of a new fleet. Based on the installation plan and capacity from the Goodyear Technician team, the incumbent will connect to the fleet to have the right vehicles available, and will ensure that the Service Providers in the market are supporting where needed.
What You’ll Do
1. Responsible for onboarding new fleet accounts. In day-to-day contact with multiple stakeholders in the fleet to ensure installation schedules are approved, vehicles are available, and Goodyear Technicians can enter the sites. Collect the detailed information needed for the Fleet Onboarding.
2. Ensure all Service Providers are available when needed. Support the Goodyear internal team and Goodyear Installation Network (GIN) team with installations, mainly focused on HALO and sensor installations. Give feedback on planned versus actual installations. Contact Network Manager for support when Service Provider is not following SLAs.
3. When a new Service Provider is onboarded, traing them on the SLA and concept of TaaS. Ensure Service Providers understand the expectations of their role at onboarding and also once all vehicles are installed.
4. Develop and learn from the field. Provide information back to Service Delivery and Operations Manager to further improve the deployment process of a fleet.
What We’re Looking For
5. Excellent customer support and problem-solving skills
6. Good understanding of tire management technologies (including capactity to learn new technologies)
7. Self-driven with a demonstrated ability to deliver results
8. Great communication skills with the ability to present to customers and the Service Network
9. Extremely organized and able to manage extensive stakeholders within one project
10. Depending on scope of project, anticipate travel between 25-50% of the time
11. English and German language proficiency
*Note: We welcome applicants from a wide range of backgrounds and experiences. Even if you don’t meet every listed qualification, we encourage you to apply.*
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.