Description
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
Hello FutureFNB Community Advisor DHA
Welcome toFNB, the home of the#changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
As part of our team inFNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Please note that this is a 12 MonthHourly RateContract (Department of Home Affairs Initiative)
Are you someone who can:
1. Build and maintain strong relationships with clients.
2. Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
3. Effectively communicate with clients andhave the ability toexplain processes and requirements in a simple manner.
4. Ensure compliance with rules and processes and has attention to detail.
5. Educate customers to the correct Banking platform aligned with their needs.
Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
6. Analyse customer data and recommend tailored solutions.
7. Achieve sales results by providing contextual and integrated financial solutions to customers.
8. Conduct yourself in an ethical manner.
9. Takes accountability for own performance, personal and career development.
10. Show empathy with customers.
11. Stay updated on industry trends and product knowledge.
12. Maximize channel optimisation opportunities identified aligned to customer needs
13. Ensure activities support cost containment and reduction
14. Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
15. Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Qualification & Experience Requirement
16. Preferred Qualification: NQF Level 5Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
17. 1–3 years of experiencein customer‑facing environments, service delivery, or client support within financial services
You will be an ideal candidate if you possess the following:
18. Excellent communication and relationship‑building skills and an ability to engage diverse customer needs
19. Confidence in guiding customers toward digital and Self‑Service solutions
20. Ability to identify sales opportunities and support portfolio growth
21. High levels of accuracy, discipline, and adherence to process
22. Strong organising, planning, and time‑management capability
23. Commitment to delivering consistent, exceptional service
You will have access to:
24. Opportunities to build relationships as part of a dynamic team.
25. A challenging working environment
26. Personal and professional growth
27. Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
28. Customer Centric.
29. Enjoy solving problems.
30. Persuasive selling skills
31. Able to understand rules in a regulated environment.
32. Agile and Flexible
33. Strong communication and interpersonal skills
34. Have a results-driven attitude with a passion for exceeding targets.
35. Have excellent Organisational skills and attention to detail.
Apply nowif you are interested in taking the next step. We look forward to engaging with you!
All appointments will be made in line withFirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities.In order forus to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
02/06/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.