Job Description Join our hands-on customs operations team where collaboration truly matters. While customs is often paperwork-heavy, we take a technology-first approach by automating processes and building smarter solutions for cross-border trade. In this role, you will work as an individual contributor within our customs operations team, playing a key role in ensuring compliant, scalable, and customer-focused customs processes. You will work across both import and export, will gain a holistic view and the chance to make a real impact every day. This role is based in Berlin. Your main responsibilities: Owning our customs processes, ensuring everyday operations for our customers within the EU, UK, Norway, and Switzerland. Using our customs platform and automation tools to classify products and determine duties & taxes. Steering and interacting with external stakeholders, including freight forwarders, hubs, warehouses, and customs brokers, while acting as a contact for customs authorities to ensure operational excellence. Partnering with our customers on customs-related topics to enable their business. Developing and implementing processes, systems, and guidelines tailored to the needs of e-commerce merchants to ensure operational excellence and full compliance.