Description
PURPOSE OF THE POSITION
A Client Advisor contribute actively to the store sales and key indicators achievement.
They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.
MISSIONS & RESPONSIBILITIES
1. Provide an outstanding client and after-sale service to all visitors and clients
2. Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
3. Cultivate a robust client portfolio to secure a proactive and growing business
4. Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
5. Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
6. Show a transparent and genuine attitude with the client and create a unique connection with them
7. Communicate in a professional and authentic way, with clients and colleagues
8. Effectively use all the available tools to optimize business opportunities
9. Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
10. Adhere to all company policies and operational procedures and follow them
PROFILE
11. A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
12. Have personal taste and passion for the fashion culture, like to create personalized looks
13. Have a natural business mindset and an entrepreneurial spirit
14. Open-minded and looking for a company valuing audacity and authenticity
15. Strong team spirit to achieve common goals
16. At ease with using tools and applications, learns fast with new technologies
17. Motivation to work in a fast-paced environment, able to multitask & prioritize
18. Proactive, enthusiastic, & with a problem-solving attitude
19. Excellent written, oral & listening skills, in English and local language
20. Embrace change and see it as an opportunity to grow and develop
Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Fixed Term (Fixed Term)
Start Date
2024-09-01
Schedule
Full time
Organization
YSL Germany GmbH