Join or sign in to find your next jobJoin to apply for the Head of Customer Success (f/m/x) role at SPARETECH23 hours ago Be among the first 25 applicantsJoin to apply for the Head of Customer Success (f/m/x) role at SPARETECHYour MissionLead and inspire the Customer Success team by driving strategy, shaping processes, selecting and optimizing the right tools, and delivering impactful training and development. You will own headcount planning and be fully committed to supporting each team member's personal and professional growth.Expected outcomes in 3-6 months:Improve Customer Onboarding & Activation to reduce Time to Go-Live (TTGL) by building a strong onboarding programDrive Engagement & Adoption Process to increase customer value adoption (Time to First Value, TTFV) by creating and executing account strategies and roadmaps, as well as driving user trainings for new product feature releasesExpected outcomes in 12-18 months:Secure Renewals & Retention by avoiding downsells and churn, maintaining gross revenue retentionSupport Revenue Growth through Expansion Development: Drive 2x ARR growth by creating qualified upsell & cross-sell opportunities and handing over to Sales for closingImprove foundational processes and prepare the Post-Sales Customer Journey and GTM motion for scaleWe offer you the opportunity to:Join an authentic, supportive, and inspiring culture in an Industrial B2B SaaS start-up committed to our valuesWork within a flat hierarchy with direct collaboration with Product, Sales, BizDev, and reporting directly to the Founder & CCOSupport our US Business with Customer Success initiatives aligned with our US revenue leaderStrengthen the SPARETECH network via events like the yearly SPARETECH Summit and foster cross-customer collaborationBe a trusted advisor to customers, guiding them through internal barriers and championing their successSet performance metrics, mentor others in analyzing customer data, and improve Customer Success processes and outcomesOperate in a dynamic environment where you can execute day-to-day challenges with a hands-on mentality and creativityBecome part of our team if you:Have 10+ years of experience in Customer SuccessPossess substantial experience in org design, Customer Success coverage models, and customer segmentation at early-stage companies (post-Series A, €10m-€40m ARR)Know how to reduce time-to-value, drive expansion, and operate at high net retention with low churn in B2B SaaS enterprise segmentsAre highly self-directed and operationally focused, able to lead by example and own multiple responsibilitiesHave experience in the manufacturing industry, working within factory environmentsCan build trust with key decision-makers and are willing to travel 2-4 times per monthRecognize customer concerns, proactively address objections, and have solutions readyAre skilled in building collaborative relationships through events and networkingMentor teams on emotional intelligence, empathetic conversations, and building credibilityAre fluent in German and English; residency in Germany requiredNice to haves:Knowledge of the industrial MRO industryMaster's degree in engineering or related fieldsConsulting backgroundLocated in Munich or StuttgartYou can expect:A flexible remote work environment with options for home, Stuttgart, Munich, or other Design Offices in GermanyPermanent employment, 30 days vacation, and participation in the company's success via VSOPModern hardware and height-adjustable desksAn annual professional development budget of 1000 EUROIn Germany: subsidized job bike and Wellpass gym membershipAn energetic startup culture with an international team valuing new ideas and collaborationAccess to Corporate Benefits, discounts, and moreAbout SPARETECHSPARETECH's vision is to enable the zero-waste industrial sharing economy by connecting factory operators and suppliers through a data-driven platform. Our platform helps clients search for and enrich spare parts data, supporting companies like BOSCH, PORSCHE, and AIRBUS. We recently closed a €10 million Series A round led by Insight Partners and foster an inclusive, collaborative culture, as reflected in our 4.9-star Kununu ratings.We believe in equal opportunities for everyone, regardless of background, beliefs, gender, or orientation.Seniority levelDirectorEmployment typeFull-timeJob functionOtherIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at SPARETECH by 2xSign in to set job alerts for “Head of Customer Success” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr