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We are currently looking for a Front Office Supervisor to join our Rosewood Munich team. Our Front Office Supervisor acts as a liaison between the guest and the hotel and assists with any guest enquiries such as reservations, special requests, as well as room preferences.
Essential Duties and Responsibilities:
* Provide courteous, professional, efficient and flexible service at all times.
* Recognising the needs of guests and responding to them promptly.
* Changing room assignments in consultation with the Front Office leader on shift.
* Take an active role in daily handovers – contributing and communicating relevant issues.
* Ensuring that Rosewood Munich standards, policies and procedures are followed at all times.
* check in and registration of all guests
* Providing a rooming and orientation tour of the hotel according to all Rosewood, Forbes and LQA standards.
* Maintaining and updating guest profiles and informing all hotel departments of guest allergies, intolerances or preferences.
* Assisting and working closely with other departments such as Housekeeping, Concierge, In-Room Dining and Guest Services with their duties as required.
* Documenting all complaints, problems or guest requests.
* Accepting wake-up call requests, recording and passing on information to relevant colleagues.
Qualifications & Skills:
* Prior experience in a similar role or within luxury hospitality is preferred.
* Fluency in German and English is preferred; proficiency in additional languages is a strong advantage.
* Ability to anticipate and understand guest needs to deliver exceptional service.
* Possesses knowledge of the Front Office systems, such as Opera.
* Well organized, self-motivated, and a good team player.