Job Description
Key Responsibilities:
Level 1 Support:
* End-user support for Office applications, particularly Office 365
* Initial setup and deployment of new computers using internal tool - training will be provided (knowledge Autopilot should be a definite plus)
* Introduction and onboarding of users to company IT tools
* Printer support and troubleshooting
Level 2 Support:
* Support for network-related topics: firewalls, switches, and connectivity
* Escalation point for more complex technical issues
* Collaboration with the French Level 3 team (training opportunities available to eventually handle some Level 3 topics independently)
Qualifications
Tools & Technologies:
* Microsoft Entra ID (Azure AD administration)
* ServiceNow for ticketing and incident management
* Use of company-specific deployment and support tools
Essential experience/skills:
* Fluent in German and English (French is a plus for remote collaboration with the French team)
* Experienced in both Level 1 and Level 2 IT support
* Comfortable working autonomously (no backup needed)
* Willing to travel occasionally to other DACH-region sites for support
Additional Information
* Location: Karlsbad
* Workload: 5 days per week / 8 hours per day on client site support
* Freelance
* Valid working permit for Germany
All our positions are open to people with disabilities