Your mission
Enable customer success with our core product “AVES Launcher”
* Be the first point of contact for our B2B customers and partners on all “AVES Launcher” topics-from installation and workflow questions to data import/export and advanced troubleshooting.
* Diagnose, reproduce and resolve technical issues based on customer feedback; write small bug-fix patches in Python or C++to unblock customers, or work with Engineering on deeper fixes.
* Work closely with Product and Engineering to prioritize bugs and verify feature requests.
* Maintain and expand our knowledge base, how-to guides and video tutorials; provide structured feedback for continuous product & UX improvements.
* Proactively guide customers through Proof-of-Concept (PoC) phases: gather requirements, propose technical approaches, coordinate tests and ensure successful outcomes.
* Identifyupsell or cross-sell opportunities during customer interactions and collaborate with the Sales team to follow up.
* Drive continuous improvement by proactively identifying customer needs or solution gaps and communicating them internally to Product, Engineering or Sales.
* High-energy customer engagement: prepare meetings thoroughly, follow up proactively, and keep momentum in customer projects.
Your profile
Blend customer empathy with hands-on coding and bug fixing to power 3D/GIS tech support
* 2+ years in technical customer support, DevOps or software engineering-ideally supporting graphics, geospatial, gaming or SaaS products.
* Solid debugging skills and good knowledge of C++ and Python (required)
* Familiarity with 3D file formats and conversions,GIS workflows (e.g.QGIS),and 3D software (e.g.Unreal, Blender).
* Experience in using ticketing systems (e.g.Jira,ClickUp, GitHub Issues) and ability to read logs.
* Ability to recognize business opportunities in technical conversations and collaborate with Sales when relevant.
* Curious & innovative mindset: youexplore options beyond current features and proactively share ideas and improvements with the team.
* Strong ownership & initiative: you take responsibility, drive topics forward, and act pragmatically to help customers succeed.
* Solution-oriented problem solving: you challenge limitations, test approaches hands-on, and improve what can be done better.
* Clear communicationin English and German with empathetic approach to resolving customer problems.
Why us?
* Open and supportive team culture, regular feedback loops, and a motivated team that shares a result driven and success-celebrating spirit.
* Continuous personal and professional growth through new challenges and responsibility from day one.
* Startup mentality with long-term prospects: Direct opportunities to contribute and actively shape our company and product – your work will make an impact!
About us
We are a young, dynamic software startup based in Garmisch-Partenkirchen. As a modern company with a hybrid working model, parts of our team are based in Garmisch-Partenkirchen, Munich, and Sofia, Bulgaria, and we also have additional colleagues working remotely across Germany. We work pragmatically, support each other, and prefer celebrating releases over long meetings. We develop and sell software for AI-assisted geospatial data processing, satellite imagery analysis, and the reconstruction of digital 3D map models. In particular, we specialize in creating 3D worlds and maps for the simulation of autonomous vehicles.
We embrace diversity and equal opportunities and welcome applications from everyone.