This is a fantastic opportunity if you are looking to start your HR career or take that next step on your HR journey. Working as an HR Management Assistant (f/m), you will be advising our Luxembourg employees on a wide variety of policies and processes. The successful candidate will enjoy working in a diverse business with an inclusive team culture where people are recognised for their contribution and encouraged to suggest changes that can improve our customer experience.
Your next challenge
* Be the first point of contact for our customer queries via phone, web chat and email providing high quality advice and guidance.
* Provide a client focused experience through the timely and accurate management of administrative processes, such as (but not limited to): Internal mobility, Onboarding processes, Coach/buddy allocation, integration/exit surveys, Maternity/paternity/adoption follow up, and other general administration processes.
* Ensure all system related actions are completed accurately and in time for payroll.
* Data management (overtime, KPIs, performance process, …).
* Support in producing Powerpoint slides deck on various HR topics.
* Participate in elaboration of internal HR communications.
* Schedule and organize meetings (integration, exit, long term leaves, performance process, …).
* Contribute to wider projects and initiatives within HR Services, as required.
* The ability to demonstrate excellent customer service skills
* General helpdesk / call centre experience
* Experience of working in an administrative role
* Has attention to detail and a high level of organisational skills
* The ability to multitask across a range of processes and procedures, prioritising your workload according to individual deadlines
* Enjoy working in a busy, fast paced team environment
* Uses initiative to investigate queries and propose suitable solutions
* Experience of Word, Excel and Outlook is essential
* Knowledge of SAP or similar HR systems is desirable
* Fluency in French and English (any other language is an asset).