Purpose of role
Critical role in supporting the Sales/GTM, PMO, Delivery and CoDelivery teams and setting them up for success, by providing product expertise and prescriptively enabling scope clarity and capture, according to best practice leverage of our products and for our customers. They are experts who are accountable for supporting the creation of all the artifacts required for delivery of all products and the continued optimisation of all processes/outputs that are to be utilised in customer discovery scope discussions and project scope considerations.
They will also assist in the provision of onboarding Product training to our new starters and co-delivery partners. They are internally and externally recognised as a business contributor, industry and product specialist. Partnered with the PMO, Delivery and Co-Delivery teams, they will align to ensure they prioritise their work based on the backlog, pipeline, and single points of failure to ensure we focus on the highest ROI. They will maintain a peer relationship with the Delivery Organisation senior managment team, offering proactive and prescriptive advice, resulting in right first time / outstanding customer success. To act as source of expertise and guide to consultant skills pools. Assisting the Delivery Managers to develop, evolve, and retain team(s) of highly skilled, motivated consultants to address the best practice and evolving delivery requirements for the associated products like DMS, Manufacturer Systems (MS), Country Specifics (CS), Layered Applications, Keyloop acquired products and partner applications.
The Lead Consultant will assist in sales support, evaluating and estimating customer requests. They will engage with customer (alongside other Keyloop functions) - ensuring accurate scoping, estimating, and planning of delivery,
also attend product reviews to ensure products align to requirements/are easy to deploy and ensure ongoing development of associates within the various skilled teams, through amongst other methods the maintenance and formalization of knowledge management (collateral/artefacts/testing docs) to meet the current and expected business needs and outcomes.
Role Responsibilities.
1. Strategy & Planning (Standardization, efficiency, and adaptability to evolving product)
Define and maintain a continuously evolving standard blueprint for the delivery of the products
Evaluate product specifics and define processes to ensure continuous readiness of the consultant skills pools to deliver optimally on projects
Assist sales in pre-sales technical requirement analysis, discovery practices, estimate templates, SOW frameworks and the approach to ensure customer expectations are understood and managed
Attend product reviews to ensure product alignment to delivery blueprint for the consultant team(s)
Work with product re product development and provide important feedback loop to product on field data/findings/situations, as well assisting in product launch support and successful knowledge build for the products released in the market
2. Results Accountability
Sets high standards of performance for self & others in delivering results
Ensures consultants spend time evaluating and enhancing individual and team skill set
Identifies product delivery problem areas and works to resolve the same
Effectively balances many priorities to achieve business results
Makes informed decisions based on facts and 360 perspectives.
3. Financial Management
Focus on realization of Keyloop revenue/profitability/margins
Ensure the clarity and addressing of the product delivery challenges which can improve commercial outcomes
Protect and future-proof Keyloop, by ensuring both individually and as a leader across the consultant skills pools, that expertise and knowledge is assimilated, captured and maintained in a robust manner
4. People leadership
Communication
Motivate the team through clear planning and context
Demonstrate flexible communication style for all internal and external parties
Building Talent (Build capacity for short & long term)
Establishes clear goals and targets for the team
Values the diverse talent, skills and perspectives of team members
Supports professional and personal development of associates
5. Relationship building
Collaborates as an effective team player within and across departments
Conduct/attend cross-link sessions with other teams
Leverages formal and informal networks to accomplish objectives
6. Market leadership (Leverage external factors to drive growth)
Client focus
Actively seeks and applies information about client needs – Periodic visits to key customers to pro-actively input into product evolution and deployment efficiency and effectiveness
Improves processes and procedures to enhance customer experience and optimize their commercial outcomes
Assist project managers in escalations/technical discussions to address client needs
Outside-in perspective
Stay informed on external factors and trends.
Adjust work style to adapt to different cultures and expectations
Bias for growth
Willing to take an unpopular stand to challenge the status quo
Thoroughly considers options when making decisions
Using logic and data to improve performance.
Why join us?
We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way.
An inclusive environment to thrive
We’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity. We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day.
Be rewarded for your efforts
We believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.