Job Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and right to your door. We operate in more than 70 countries, powered by tech and designed by people. As one of Europe’s largest tech platforms, we enable creative minds to build solutions that create impact across our ecosystem. We move fast, take action, and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.
The Discovery Team
Our Discovery organization sits at the center of our marketplace, building world‑class Search, Recommendation, and intent‑collection systems that power brands such as Foodpanda, eFood, Glovo, PedidosYa, HungerStation and Talabat—serving millions of requests every day. These systems are mission‑critical for an always‑on marketplace, demanding high availability and low‑latency performance while driving significant commercial value. We engineer closed feedback loops that weave together data, machine learning, and real‑time serving infrastructure to delight consumers worldwide. The scale and impact are massive, whether we're surfacing the perfect late‑night burger or scheduling groceries for tomorrow’s breakfast.
The Role
We are looking for a Director, Product Management (Consumer Discovery) to evolve our global recommendations & search stack, champion the vision of one unified Discovery Engine, and pioneer agentic LLM‑powered experiences that make choosing what to order effortless. You will lead and grow a team of talented Product Managers while partnering with Engineering, Data Science, and brand product teams to rethink the traditional search stack and unlock experiences once considered impossible.
What You’ll Do
1. Define the discovery vision & long term roadmap: Set strategy for search, recommendations, and personalization across app, chat, voice, and emerging interfaces—while proactively scouting AI and commerce trends to surface high‑potential experiments that unlock new revenue streams.
2. Build & evangelize agentic search: Design, launch, and iterate on LLM‑powered conversational and retrieval‑augmented experiences; drive adoption by running demos, workshops, and training to align Engineering, Data Science, UX, and Commercial stakeholders.
3. Own commercial impact: Tie every major project to clear business KPIs—GMV lift, conversion improvements, cost efficiencies—and report ROI to senior leadership.
4. Drive a data‑informed culture: Empower PMs and cross‑functional partners with self‑serve analytics, experimentation frameworks, and storytelling skills so that quantitative and qualitative data—from funnels and cohorts to user interviews and field studies—fuel rapid, insight‑led decisions.
5. Own metrics end‑to‑end: Define KPI trees and review metrics daily/weekly; rapidly experiment to hit ambitious GMV & engagement targets.
6. Scale & coach talent: Hire, mentor, and inspire a diverse team of Product Managers with deep AI/ML expertise, fostering a culture of learning and psychological safety.
7. Drive stakeholder alignment: Rally cross‑functional partners—Engineering, Data, UX, Commercial, and brand product teams—behind a common roadmap and phased rollout plan.
Qualifications
8. Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
9. 10+ years in product management with deep ML focus, including 5+ years leading ecommerce search, recommendations, or relevance systems serving 100 M+ monthly sessions.
10. Demonstrated hands‑on expertise in IR systems, vector & graph search, embedding models, ranking algorithms, contextual bandits, and reinforcement learning.
11. Track record of hiring and developing high‑performing PM teams and uniting cross‑functional, multi‑regional organizations behind large‑scale transformations.
12. Analytical, data‑driven mindset with a bias for action; comfortable diving into SQL/notebooks, defining new metrics, and iterating quickly in ambiguous environments.
13. Business & technical fluency: Able to discuss EBITDA impact with commercial teams, latency budgets with Infrastructure, and ethical considerations with Legal.
14. Superb communication skills in English (spoken & written)
Your Leadership Style
15. Player‑coach: You roll up your sleeves—balancing hands‑on execution with mentoring your team, modeling best practices while empowering others to excel.
16. Strategic, business‑first visionary: You anticipate market shifts and weave emerging AI into initiatives that both delight customers and drive profitable growth, expertly bridging the gap from prototype to scalable product.
17. Collaborative change‑agent: You thrive in ambiguity, sparking alignment across Engineering, Data Science, UX, and Commercial to drive rapid, iterative progress.
Preferred
18. Experience in food delivery or quick commerce
19. History of launching and scaling consumer‑facing products to millions of users across multiple geographies.