What you can expect
You have several years of professional experience in customer service, sales, account management or another efficiency-optimised area with a strong customer focus, ideally in the B2B segment.
With 2+ years of leadership experience in a comparable customer-facing position, you know how to motivate, coach and develop customer-orientated teams.
For you, managing a customer service team with key figures such as NPS, CSAT, ASA etc. is already routine.
You are very familiar with state-of-the-art customer service systems such as Dynamics CRM, Salesforce, Zendesk or Genesys PureCloud.
For you, ‘leading by example’ means more than words - if necessary, you can also get involved in operations yourself!
You are characterised by an agile mindset. You prefer quick action and optimisation to excessive analysis and planning.
Constantly questioning the status quo is not a management method for you, but your way of thinking.
Being part of a growth company inspires you. You are looking for a challenge, not a nest. Establishing new structures and scrutinising processes motivates you.
Analytical thinking and the ability to communicate complex processes to your team in an understandable way are your strengths.
You have a perfect command of German and a solid command of English - we are an international customer service community.
What makes you stand out You have several years of professional experience in customer service, sales, account management or another efficiency-optimised area with a strong customer focus, ideally in the B2B segment
With 2+ years of leadership experience in a comparable customer-facing position, you know how to motivate, coach and develop customer-facing teams
For you, managing a customer service team with key figures such as NPS, CSAT, ASA, etc. is already a matter of course. is already routine for you
You are very familiar with state-of-the-art customer service systems such as Dynamics CRM, Salesforce, Zendesk or Genesys PureCloud
For you, "leading by example" means more than words - if necessary, you can also lend a hand operationally!
You are characterised by an agile mindset. You prefer quick action and optimisation to excessive analysis and planning
Constantly questioning the status quo is not a management method for you, but your way of thinking.
Being part of a growth company inspires you. You are looking for a challenge, not a nest. Establishing new structures and scrutinising processes motivates you
Analytical thinking and the ability to communicate complex processes to your team in an understandable way are your strengths
You have a perfect command of German and a solid command of English - we are an international customer service community.
We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.
Why DKV Mobility? Here are five good reasons...
At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!
We've been growing for about 90 years
How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.
There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!
We attach great importance to work-life balance.
We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.
We support you in your development
We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!
We are committed to a net-zero future
After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.
We are a certified employer
Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!