About the role
You are the central interface between our customers, the product, and the development teams. With your operational excellence, you ensure that our customers are not just satisfied, but truly delighted, and that our internal teams can work effectively. If you want to optimize processes, centralize knowledge, and solve complex problems, then you are exactly right for us!
Your mission
* Become a part of the 7Learnings Tech Department and participate in our daily Stand-ups and Grooming sessions.
* Develop, maintain, and advance our customer support strategy.
* Improve and refine our Knowledge Base (Wiki, in-app help center).
* Manage and resolve customer inquiries within our central help system.
* Directly address customer queries for simple or routine questions.
* Create technical GitHub tickets for Developers and Data Scientists to resolve more complex customer issues.
* Lead communication with customers, Data Scientists, and Sales representatives to develop proposals and solution approaches.
* Summarize customer issues in dashboards for internal reporting and analysis.
Your profile
* Initial professional experience in Customer Success, Account Management, Product Management, or Technical Support – ideally within a SaaS environment.
* Strong customer orientation, communication skills, and organizational talent.
* Excellent problem-solving skills and a proactive hands-on mentality.
* Experience with ticketing systems and documentation tools (e.g., Zendesk, Notion, Intercom, or similar).
* Structured work approach and a foundational technical understanding.
* German C2 or Native Speaker proficiency.
* English C1 proficiency.
What we offer?
* A key role in a growing AI company with a strong customer base.
* A high degree of ownership and creative freedom/scope for design (Gestaltungsspielraum).
* Office in Berlin-Mitte with an on-site gym and a hybrid work model (Home office up to 3 days/week).
* 30 days of annual leave (vacation).
* Flexible working hours.
* A culture of trust, feedback, and continuous learning.
* Direct communication lines to Product Management and the Executive/Management team.
About us
7Learnings is one of the leading retail optimization platforms. We help retailers to optimize their pricing and marketing spend. Our solution uses advanced machine learning models to forecast demand for different price points with high accuracy. With our powerful self-learning algorithms, retailers can increase their profitability and revenues by up to 10%. We offer the most intuitive way to steer prices. Our prices simply maximize the business goals set by our clients. Our solution is easy to integrate and offers a high return on investment.