Job ID: 2368 ## That looks good. Your future at FormFactor: - Hello future! As part of our large FormFactor family, you will play an active role in shaping current and upcoming technologies. - Bye-bye monotony! The challenging, varied tasks in the field of artificial intelligence and infrared applications as well as flat hierarchies offer you a lot of freedom for design and innovation. - Your thing. In small teams, you will work independently and close to the product. You will find your solutions and accompany the entire production cycle. - Just get started. With our New Hire training plan, you will arrive relaxed your new tasks. - It's fun. We offer you an attractive remuneration package as well as a share in the company's success. - Being human. 30 days of vacation, flexible working hours and home office are our tools for your family and work-life balance. - Motivated. Our pleasant, friendly working atmosphere and international collegiality are a real feel-good factor. - Progress. Internal training, exchange programs and an open transfer of knowledge open horizons for you. - Perspective. As the market leader, we are operating in an incredibly exciting and crisis-proof industry of the future. Not enough? We would be happy to introduce you to many other benefits in a personal conversation. ## Job Description: - Independent execution of preventive & corrective maintenance at the customer's site in the service area EMEA - Installation & commissioning of probers and accessories, including final acceptance and release of complete products and assemblies according to test and acceptance regulations - Preparation of commissioning protocols and acceptance reports - Technical training and instruction of customers - Troubleshooting and repair of our probers both as telephone support and at the customer's site - Implementation and monitoring of technical escalations - Professional customer communication - Responsible for timely processing, documentation, invoicing and control of work orders, customer orders and service calls according to FormFactor guidelines - Actively collaborate with other FormFactor departments to ensure continuous improvement of products - Regular participation in qualification measures - Adherence to all health and safety requirements both internally and during customer service calls ## What you should bring with you: - Engineer or technician in the field of electrical engineering, automation technology or similar - At least 2-4 years of experience in a similar field of activity is typically required - Detail-oriented work and strong problem-solving skills - Accuracy, punctuality, good team and interpersonal skills Willingness to travel - Good communication skills in German and English both verbally and in writing - Good knowledge of common MS Office applications - Valid car driving license and willingness to travel required