As one of the world’s leading expert organizations, DEKRA currently employs almost 44,000 people in approximately 60 countries on all five continents. With qualified and independent expert services, they work to achieve the company's vision that DEKRA will be the global partner for a safe world.
Tasks 任务
* Creating formal quotations on System；
系统生成正式的报价单；
* Collecting required samples/documents/projects’ demands to Open Project；
收集需求的样品和资料以及项目要求后, 立项开案；
* Monitoring and updating project status；
监控并更新项目的状态；
* Effectively communicate both internally and externally, coordinating Lab’s resources and capabilities to resolve clients’ issues, ensuring efficient project operation；
有效内外部沟通,协调实验室的资源能力来解决客户的问题,确保项目的有效运作；
* Preparing documentation for certificate application
准备相关文件以申请证书；
* Sending out output documents such as confirmation letters, reports and certificates
向外发送相关文件，包括确认书，报告和证书；
* Skilled use of operating system, ensure project data and status to input timely and correctly
熟练使用操作系统,确保项目数据和状态及时、正确输入
* Follow Finance’s process, issue and send invoices timely to Clients
按照财务流程,及时签发并发送发票给客户；
* Support sales team to handle customer complaint；
协助销售团队处理客户投诉；
* Undertake any other duties assigned by Customer Service Manager.
履行客服经理分配的其他任务
Qualifications任职资格
College or Degree holder大专或本科学历
Good in Mandarin and English.良好的普通话及英语表达
Strong sense of customer service and willingness to support customers by providing excellent service客户服务意识强，愿意为客户提供优质的服务
2026 or 2027 graduate student, or current student available for internship 4-5 days per week. 2026或者2027应届生，或可实习4天~5天/周的在校生
In addition to competitive comprehensive compensation and benefits, we also provide you with the opportunity to work independently and take on responsibility from an early stage. We stand for many and varied career options and invest in your further development.