Your challenges
* Lead, manage and develop the global Bioprocess Service and Customer Support organization
* Design and implement a sustainable global service strategy and new business models
* Manage and further develop international service teams (Field Service, Technical Support, Product Support)
* Ensure effective global complaint management (Level 1–3) and timely solutions for customer issues
* Build and transfer application know-how within the service organization, incl. global training for customers and service staff
* Drive new service concepts and business models to maximize recurring revenue streams
* Define and implement worldwide service policies, procedures, and quality standards in close collaboration with R&:D, Logistics, Production, Marketing, Sales, and Portfolio teams
* Represent and position Bioprocess Service internally and externally
Your expertise
* University degree in engineering, industrial engineering, or business administration
* Proven track record of building and leading international service organizations (>50 employees)
* Solid understanding of sales, marketing, and distribution management, ideally within the life science / lab equipment industry
* International leadership experience in matrix organizations and multicultural teams
* Very good command of English, German skills are an advantage
* Strong leadership personality with strategic and entrepreneurial mindset, analytical strength, and results orientation
* Excellent communication skills, intercultural competence, and motivational leadership style
Your benefits at Eppendorf
* Your work is meaningful. Together we contribute to improve human living conditions.
* We offer you creative freedom with a strong, international premium brand in the life science industry.
* Thirty vacation days per year and company‑regulated special leave days are a given with us.
* With our flexible flextime framework and a working time account, you can plan your working hours individually and independently create a balanced work‑life balance.
* We also offer you the opportunity to work remotely across Germany for part of your working time, tailored to suit your life situation.
* We provide you with a variety of social benefits, such as additional employer‑funded retirement plans, a job bike, public transport subsidies, corporate benefits, etc.
* To deepen your knowledge and continuously develop professionally and personally, we offer you a wide range of freely selectable training sessions, participation in conferences, and access to learning platforms.
* With us, you will find a diverse, open‑minded, and appreciative work environment with the latest technologies, methods, and tools in a setting that also invites networking.
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