Profile
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At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
With 56,000 employees in 35 countries, including [5000 in France / 15 000 in Europe and Middle East] / [851 in DENS Hub (Germany, Switzerland, Denmark & Sweden), we connect customers and beauty brands within the world’s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.
You will excel and enjoy this position if you are ready to actively handle the following missions:
Sales & customer service
1. Active support and advice for their team in their departments (Make Up, Skin Care, Hair Care, Fragrance) and beauty trends on the sales floor
2. Living the Sephora Attitude (Welcoming, Knowing, Closing)
3. Selling products through in-depth product knowledge and establishing customer relationships at eye level
4. Passing on knowledge about products, trends and beauty news
Team Leadership
5. Leading, coaching, and developing the team to deliver outstanding customer experience
6. Induction of new employees and organization of training courses
7. Floor management to ensure smooth daily operations and commercial excellence
8. Acting as a role model in the Sephora Attitude and passing on the Sephora DNA
9. Delegating tasks and ensuring their successful execution
10. Communicating targets clearly and motivating the team to achieve them
Operations
11. Carrying out inventories to ensure optimum availability of goods
12. Responsible for the full product handling cycle: Receiving goods, proper storage, booking out, managing returns, and managingtesters.
13. Responsibility for the proper opening and closing of the store, including cash register closing
14. Overseeing daily store maintenance: cleanliness, pricing, product refill, tester ordering, etc.
15. Collaborating on Visual Merchandising, brand updates, and in-store animations
16. Supporting Click & Collect processes if available
17. Responsibility to run the department according to Sephora Audit rules
18. Expense monitoring and management for department
Commercial Performance
19. Responsibility for achieving monthly and annual sales targets including year-on-year sales growth
Additional tasks
20. Additional tasks related to the daily business
KPIs
21. Customer satisfaction & feedback
22. Staff productivity & engagement
23. Stock availability & replenishment efficiency
24. Compliance with operational routines
25. Turnover vs. targets
26. Development of the category
27. Control of retail key figures such as MS, IPT, AVB, CR, number of services
28. Inventory on schedule
Do not hesitate to apply if you have…
Personal Skills
29. Strong leadership and coaching skills
30. Customer-focused and business-driven mindset
31. Reliable, hands-on, and solution-oriented
32. Excellent communication and delegation abilities
33. Positive attitude and ability to inspire others
Experience & Technical Skills
34. Experience in retail and team leadership, ideally in a premium or service-oriented environment
35. At least 3 years of professional experience in the respective department
36. Strong understanding of retail KPIs and store operations
37. Comfortable with visual merchandising, stock management, and customer service
38. Confident in using retail systems and tools
39. Good knowledge of the beauty industry & trends
40. Fluent in English or native language of the country
Being LVMH
41. Acts people oriented
42. Shows creativity and drives innovation
43. Strives for excellence
44. Entrepreneurial spirit & mindset
Here, you will find:
45. Rewarding Compensation, that reflects your value - with an attractive salary package designed to recognize your skills and dedication.
46. Generous time off, so you can recharge, explore and live fully - because true performance comes from balance and well-being.
47. A 4-day workweek, because balance fuels brilliance.
48. Benefits that empower. from staff discounts to fitness partnerships, supporting your lifestyle both inside and outside of work.
49. Security for the future. Through a robust company pension plan that invests in your long-term peace of mind.
50. Growth that empowers. Through a culture of continuous learning, supported by dedicated trainings and further education opportunities, that help you grow personally, advance professionally and stay ahead in your field.
51. Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
52. Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
53. Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.
Join us and belong to something beautiful.
At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.
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