Senior manager customer management (m/w/d)

At SOLPLANET, we are driven by a simple idea: solar for everybody
That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly
Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
As a Senior Manager of Customer Solution, you will
Solution Design & Technical Support  – directly engage with customers to deliver the most professional technical output.
residential, commercial & industrial (C&I), utility-scale ground power plants, microgrids, etc.).
Design integrated system solutions covering PV modules, inverters, battery management systems (BMS), energy management systems (EMS), etc. Bidding support : Lead or assist in drafting bilingual (Chinese-English) technical bid documents, feasibility study reports, and other technical documents; Key project implementation guarantee : From early-stage opportunity assessment and site surveys, to mid-stage solution finalization and technical agreement signing, and later-stage delivery support – ensure smooth progress through full-cycle coordination.
Provide technical support for new product launches to ensure smooth initial deployment, including system solution design, organizing customer training, guiding equipment installation and commissioning, and collecting field information and customer feedback.

Business Development & Marketing Support
Collaborate with the regional sales team to explore markets, responsible for technical customer communication and relationship maintenance. Represent the company at overseas energy exhibitions, forums, etc., to promote products and solutions, enhancing the company’s international brand influence.
Dotted-line Functional Team Management  – improve the capabilities of the dotted-line organization.
Manage local pre-sales technical support engineers under a dotted-line structure; Must be proficient in the architectural design of PV and energy storage systems, with a deep understanding of core components such as batteries, PCS, BMS, EMS, etc.; skilled in using design and simulation software such as AutoCAD, PVsyst, etc.
A bachelor's degree or above is required, with a major in a science or engineering field such as electrical engineering, power electronics, automation, new energy, etc.
# Fully proficient in Chinese. English must be usable as a working language, with fluency in technical communication and business negotiations; Other: Proficient in using common software: PV system simulation tools such as PVsyst, PVsol, Helioscope, etc., AutoCAD for electrical layout, and Excel for modeling.
#  Familiar with the hardware and software working principles of inverters and PCS;
~ Familiar with battery, BMS, EMS, as well as fire protection and thermal management technologies for energy storage systems;
~Familiar with grid connection policies, subsidy mechanisms, grid codes, and certification requirements in the European market;
~ Benefits
Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry
By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties.