If you are passionate about delivering outstanding customer support in fast-paced environment and If you're looking for a place where Your skills make a real impact, we have the perfect role for you!
Role Overview
Fantastic opportunities working with the world's leading lighting solutions provider!
Our energy efficient lighting products, systems and services enable the customers to enjoy a superior quality of light, and make peoples lives safer and more comfortable, businesses more productive and cities more livable.
Want your weekends free? Not a problem!
Our lines are open 9:00am-9:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!
Key Responsibilities:
* Respond to inbound customer requests, document relevant case information
* Ensure excellent customer satisfaction
* Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
* Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
* Collaborate with other technicians to resolve or properly close help tickets
* Manage an individual ticket queue
* Responsible to follow the direction of management and provide feedback
What you need?
* Exceptionally customer focused
* Fluency in German both in verbal and written communication
* Good level of English in both verbal and written communication (for training purposes)
* At least 6 months experience in front-line technical customer service role preferred
* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
* Demonstrate patience when communicating and solving issues
* Treat all data and personal information with utmost confidentiality
* Keep up with the latest IT and tech-related trends
* Proactive, self-motivated and a great team player
* Excellent soft skills, particularly in
* Demonstrating empathy in active listening skills and demonstrating empathy
What can you expect from us:
* Fulltime role with working shifts between 9:00 a.m. 9:00 p.m., Monday Friday
* Competitive salary 3900 BGN
* Convenient office location, close to bus stations and the metro
* Comprehensive initial training and onboarding (fully paid by us)
* Continuous training and upskilling programs through Concentrix University
* Professional Development and Career Navigation programs to map out the steps in your desired development
* Health and Wellbeing initiatives
* Relocation support if needed (accommodation and travel expenses)
* Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!