Responsibilities
1. Assist in the development and documentation of internal processes, guidelines, and reports related to customer experience
2. Support the maintenance and management of customer experience tools and systems to ensure they are functioning effectively
3. Conduct research and data analysis to prepare for internal and external stakeholder workshops, and contribute to discussions with valuable insights
4. Conduct market research efforts to identify industry trends and best practices related to customer experience
5. Maintain and organize the Customer Experience TeamBase Page, including updating documentation and creating new content
6. Assist in the preparation and coordination of internal and external meetings and workshops related to customer experience
Requirements
7. Enrolled student (all genders) at a university or college in the field of business administration, economics, marketing or any other related field
8. Fluency in English is mandatory, further languages such as German are a plus
9. Good knowledge of MS Office (especially Excel & PowerPoint)
10. Customer-centric mindset and passion for improving the customer experience, including the ability to put yourself in the shoes of the customer and advocate for their needs
11. Analytical skills and experience with data analysis
What we offer
12. Contract location would be Goeppingen, Germany
13. Make an impact! Take on the responsibility and work on your own projects. Your passion and skills will be used in international projects and support the operations of our business!
14. Our Working Students in Germany receive a monthly salary of €1,566 for a 20-hour/week contract, €1,253 for a 16-hour/week contract, and €1,400 for an internship position.
15. Do you need to gain your first work experience as a part of a mandatory internship? Maybe you are looking for some exciting and time flexible tasks along to your studies? Join us in a role that suits you! We also offer Bachelor and Master Thesis options.
16. Fixed Student Contract with above average salary and trust based working hours
17. Make yourself at home! We don't wear ties. In our casual office atmosphere, you can wear whatever you want and enjoy your breaks in one of our many lounge areas
18. Hungry for knowledge? Our TeamViewer Library offers a wide range of industry-related books selections, and our E-Learning Center is available 24/7
19. We truly live and celebrate our cultural diversity! Our colleagues come from more than 80 countries and speak more than 40 languages
20. We work hard and play harder! Look forward to our company celebrations, team events and other social gatherings
21. No matter if you are using private or public transportation means, we offer travel subsidy to all our students
22. Attractive workstations with modern and ergonomic equipment, fruits, soft drinks, sports offerings and many other corporate benefits wait for you!
23. Our students are the potential employees of "tomorrow" - After your studies, you will have good chances of starting a full-time job