For our European Headquarters in Offenbach (Frankfurt am Main) we are looking for a:
IT Technical specialist (Connected Car)
As a Connected Car Technical specialist, you will be part of our Connected Car IT team and your responsibilities include supporting Hyundai/KIA/Genesis connectivity division by developing and maintaining Car Connectivity technical flow application under customer business objective.
Key Responsibilities:
* Acting as a key contact to our European stakeholders as technical support for Connected Car Services
* Troubleshooting customer issues reported by the service teams through a ticketing system
* Diagnosing and troubleshooting application related issues
* Supporting the technical teams with end-to-end testing
* Improving the first level service of Hyundai AutoEver Europe by maintaining the knowledge base
Requirements:
* Bachelor's degree in Computer Science, Information Technology or comparable qualification
* 3+ + years of experience in Application based Technical Support and Customer Care Support or similar
* Strong customer/service orientation
* Strong troubleshooting, analytical, and communication skills
* Knowledge in Application Server log analysis
* Understanding of Backend and Frontend interfaces
* Hands-on experience in JIRA or ServiceNow project management tools
* Comprehensive knowledge of operating systems (Windows, Linux), network infrastructure, servers, databases and enterprise applications
* Willingness to travel to other EU countries as needed
* Very good English skills (both spoken and written)
Nice to have:
* Familiarity with network protocols, router, switch and firewall configurations and VPN technologies
* Programming skills:
Understanding of programming languages (e.G. Python, Java) to automate tasks and create solutions to problems
* Experience in QA Testing
* Experience in Connected vehicle services and applications
* Knowledge of IoT related connectivity protocols such as TCP/IP, REST, MQTT, AMQP, WebSocket, Bluetooth, Wi-Fi
Offer & Benefits:
* Flexible working time and a hybrid working model
* Work in an international team and versatile environment
* Varied tasks with exciting and challenging IT projects
* Function-specific, personal, and technology training
* Attractive salary and excellent compensation and benefits package, including free lunch (as lunch vouchers or in the canteen), a free monthly ticket for public transportation and Gympass to support your wellbeing
* Relocation support
About us
Hyundai AutoEver Europe GmbH (HAEE) is a fully-owned subsidiary of the Hyundai & KIA Motor Group with its Headquarters in Seoul (South Korea). HAEE has its European Headquarters in Germany and affiliates in Slovakia and the Czech Republic.
We provide IT services that support the innovation and the IT competitiveness of the Hyundai and KIA Motors companies in various European countries, in areas like sales and manufacturing system development, implementation, and operation.
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