Customer Experience Analyst
(m/f/d)
Arbeitnehmerüberlassung Raunheim Start date: 08/26 Reference number: 877269/1
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Responsibilities
1. Collect, consolidate, and analyze customer feedback from multiple channels (, mobile app, in car systems, surveys, social media) to identify patterns, themes, and critical issues
2. Categorize and prioritize issues according to severity and business impact; coordinate follow-up actions, maintain tracking records, and support escalation procedures
3. Build and maintain a process and tool chain in SharePoint/Power BI to ensure traceable issue handling
4. Prepare reports and presentations for R&D, product management, and quality teams, ensuring feedback is actionable and traceable
5. Collaborate closely with cross-functional teams, including engineering, product, customer experience, and international partners
6. Assist in the development and continual improvement of quality processes, feedback loops, and knowledge-sharing within the team
7. Ideally, support integrating survey feedback into existing backend systems, including understanding of working with APIs to connect data flows smoothly
Profile
8. Bachelor’s or Master’s degree
9. Experienced with data analysis tool & report setting
10. Hands on experience with Microsoft Power BI
11. Familiar with reporting and analytics tools such as Excel, BI, CRM, or ticketing systems such as JIRA or Salesforce
12. Experience with survey and feedback platforms
13. Structured, solution-oriented mindset
14. Strong communication skills in English; German or Chinese are a plus
Benefits
15. Fast and transparent application process
16. Interviews directly with the department you will be working with
17. Individual all-round support during your assignment with our customer
18. Free access to the learning platform GoodHabitz with over 100 courses
19. Flexible working time account and 30 days of paid leave