About J&T Express Germany
J&T Express is a fast-growing global logistics company with a strong focus on e-commerce and last-mile delivery. With operations across multiple countries, we are currently expanding our network throughout Germany.
We are not here to maintain systems.
We are here to build them — faster, smarter, and better.
To support our continued growth, we are looking for a Customer Service Specialist (m/f/d) to join our team in Mainz.
Your Responsibilities
* Handle customer inquiries via phone, email, and ticketing systems
* Support customers with shipment tracking, delivery issues, and general service requests
* Coordinate closely with operations teams, drivers, sorting centers, and partners
* Follow up on complaints, escalations, and lost or delayed shipments
* Ensure fast and professional communication with customers and business partners
* Maintain accurate customer records and case documentation
* Support process improvements to enhance customer satisfaction and service quality
* Act as an interface between customers and internal operational teams
Your Profile
* First experience in Customer Service, Customer Support, or Logistics is preferred
* Strong communication and problem-solving skills
* Customer-oriented and service-minded personality
* Structured and reliable way of working
* Ability to work in a fast-paced environment
* Good MS Office skills
* Fluent in Mandarin Chinese and English
* German skills are a strong plus
* Experience in logistics, e-commerce, or parcel delivery environments is an advantage
What We Offer
* Opportunity to join a fast-growing international logistics company
* Dynamic and international working environment
* Flat hierarchies and fast decision-making processes
* High level of responsibility from day one
* Career growth opportunities within a rapidly expanding organization
* Competitive salary package
* Modern office environment in Mainz
Interview Process:
First Interview – Recruiter Interview
Initial conversation with HR/Recruitment
Second Interview – Hiring Manager Interview
Interview with the Hiring Manager and HR
Final Feedback & Offer Discussion
The final step includes an offer discussion and clarification of the next steps.