Join Base – global leader revolutionizing
e-commerce!
We are a technological powerhouse for sellers worldwide, providing an innovative all-in-one system. Our mission is to simplify the lives of online entrepreneurs by helping them automate processes, dynamically scale their businesses, and efficiently manage sales across multiple platforms. All of this is thanks to our passion for innovation and the use of modern technologies. We operate globally, partnering with thousands of marketplaces and industry leaders such as Amazon, eBay, Shopify, DHL, and FedEx, and our international team of experts works in Poland, Europe, the Americas, and Asia.
We are proud of our spectacular growth – we have grown 15-fold in the last three years! This is the result of well-thought-out strategies, but above all, the commitment of our extraordinary team, which is the heart of BaseLinker. However, we do not intend to stop there; we have ambitious plans and are not slowing down.
That's why we are looking for you for the Implementation Specialist DACH
If you have an experience in SaaS onboarding, merchant integrations, or technical customer success to support our growth. This is a great opportunity for someone who has previously worked as a Solutions Consultant, Sales Engineer, or Onboarding Specialist in a tech startup, e-commerce company, or ERP/SaaS provider.
In this role, you will lead technical onboarding projects, helping new customers configure their Base.com account, integrate with their online stores and marketplaces, and get value from day one. You’ll act as the trusted advisor throughout the implementation journey and ensure a smooth go-live experience for each customer.
Sounds interesting? If you feel this is a challenge for you and want to continue conquering the e-commerce market with us, apply today! We are waiting for you.
Responsibilities
* Own and manage end-to-end implementation projects for e-commerce clients in Germany, Switzerland and Austria.
* Conduct discovery calls to map client requirements, processes, and goals.
* Lead product walkthroughs, platform configuration, and API integrations with ERPs, shipping carriers, and marketplaces.
* Provide technical product training and onboarding support to merchants.
* Collaborate with Sales, Marketing, Product, Onboarding and Support teams to ensure customer satisfaction.
* Troubleshoot integration issues and coordinate with developers when needed.
* Develop reusable implementation templates, guides, and help center articles.
* Contribute to customer success by driving adoption and helping clients optimize Base.com usage.
Requirements
* 3+ years of experience in e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting.
* Experience with ERP integration, order processing systems, or retail operations.
* Understanding of e-commerce workflows, logistics, catalog and inventory management.
* Strong project management and stakeholder communication skills.
* Fluent in German and proficient in English.
* Comfort working with APIs, platform configuration tools, or basic scripting (e.g. PHP, JavaScript, ).
* Strong problem-solving mindset - independently analyze situations, finding solutions, workarounds and non-standard solutions when needed.
Nice to have:
* Experience working as a Sales Engineer, Customer Success Engineer, or Technical Account Manager.
* Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools.
* Has managed an e-shop before
* Startup experience and comfort working in fast-paced environments.
And here's why you'll love working with us
And here's why you'll love working with us:
* Join a global, fast-scaling e-commerce SaaS company with a leading tech product.
* Be a key player in Base.com’s Germany, Switzerland and Austria market expansion.
* Competitive compensation and high autonomy.
* Hybrid work model with flexibility.
* Collaborate with international teams and work on high-impact projects.
* Permanent employment contract
* 30 vacation days per year and 24.12. as well as 31.12. off
Want to learn more about Base.com? Click HERE
Feel like we’re looking for you? Apply and become part of a team that’s reshaping e-commerce!