Job Title: Service Team Manager / Assistant Manager
Company:SSAM Korean BBQ Berlin
Location: Warschauerstrasse 81a, 10243 Berlin / Kottbusser Damm 96, 10967 Berlin
About Us:
SSAM Korean BBQ is a vibrant and authentic dining destination nestled in the heart of Berlin. Known for our sizzling BBQ grills and diverse array of Korean dishes, we are dedicated to providing our patrons with an immersive culinary experience that celebrates Korean cuisine and culture. As we continue to flourish, we are seeking a talented and motivated Service Team Manager / Assistant Manager to lead our exceptional front-of-house team.
Tasks
* Lead, train, and inspire our service team, including servers, hosts/hostesses, and bartenders, to deliver the highest standards of hospitality and service quality.
* Develop and uphold service protocols, ensuring consistent and outstanding guest experiences that align with the essence of hospitality.
* Collaborate closely with the kitchen team to ensure seamless communication and efficient coordination between front-of-house and back-of-house operations.
* Manage reservations, walk-in traffic, and seating arrangements to optimize guest satisfaction and restaurant revenue.
* Proactively address guest inquiries, concerns, and feedback, aiming to exceed expectations and maintain a positive dining atmosphere.
* Implement and maintain health, safety, and sanitation standards in line with regulatory requirements and company policies.
* Conduct ongoing training sessions to enhance staff knowledge of Korean cuisine, menu offerings, and service techniques.
* Foster a collaborative and respectful team environment and foster open communication.
* Monitor inventory of service-related supplies and collaborate with procurement to ensure timely restocking.
Requirements
* More than 2 years of previous experience in a supervisory or management role within the restaurant industry.
* Demonstrated success in delivering exceptional customer service and creating memorable dining experiences.
* Strong leadership skills, including the ability to motivate, guide, and mentor a diverse team.
* Excellent interpersonal, communication, and problem-solving skills.
* Proficiency in using reservation and point-of-sale systems.
* Passion for Asian cuisine and culture, with a willingness to learn and educate the team.
* Availability to work flexible hours, including evenings and weekends.
* Advanced English skill
Benefits
* Competitive salary. €150 average weekly tips.
* Working Visa support available after 3 months of employment
* Opportunities for career growth within our expanding restaurant group.
* Staff discounts on meals and merchandise.
* Bonus based on sales target
* After 6 months, offer a Monatskarte depends on work performance review
* Company accommodation in the Landsberger Allee/Steglitz area for employees
If youre enthusiastic about joining our team and contributing to the success of SSAM Korean BBQ in Berlin, wed love to hear from you. To apply, please submit your resume outlining your relevant experience and your affinity for Korean cuisine.