Business Relationship Manager Team Lead (m/f/d)
Organization
Established by the Financial Stability Board in June 2014, the Global Legal Entity Identifier Foundation (GLEIF) is a not-for-profit organization created to support the implementation and use of the Legal Entity Identifier (LEI). GLEIF manages a network of partners, the LEI issuing organizations, to provide trusted services and open, reliable data for unique legal entity identification worldwide. GLEIF services ensure the operational integrity of the Global LEI System and facilitate making the LEI a broad public good available on our website. As a result, the LEI remains the industry standard best suited to providing open and reliable data for unique legal entity identification management. Learn more at
Why us?
What our new colleagues can expect:
1. A quick job entry
2. A permanent employment contract
3. Performance-related salary model with an attractive compensation
4. 28 days' holiday (Christmas and New Year's Eve off if these fall on working days)
5. Flexible and mobile working environment
6. A patient and comprehensive induction programme
7. Regular town halls and feedback meetings
8. Leadership with empathy
9. Short decision-making processes
10. Comprehensive further training and talent development and access to online learning
Platforms (e.g. Pluralsight, Laracast)
11. A friendly team atmosphere in a multicultural organization with the office directly in the city
center of Frankfurt
12. Open office space that facilitates & encourages collaboration; headphones allowed
13. Beverages & fresh fruit
14. Subsidized gym membership
15. iMac workstation with 2 displays; custom keyboard if required
16. Company iPhone & Macbook
17. Casual get-togethers on sunny Friday afternoons on our spacious terrace
This is an opportunity to make an impact on the transparency of the financial services and other
industries in a not-for-profit, stable business that is committed to investing in the foundation, its
partner relationships, and its employees. You will join a highly motivated team with the mission to
successfully implement the Global Legal Entity Identifier system. Compensation and benefits will be
of course adequate to the position.
Position and candidate specification: Business Relationship Manager Team Lead
Position Summary
The Business Relationship Manager Team Lead is responsible for overseeing and orchestrating the smooth and reliable operation of GLEIF’s engagement with the global network of LEI and vLEI Issuers. The role ensures that a robust operational framework is maintained, business continuity is upheld, and all activities are executed in line with GLEIF standards.
The Team Lead monitors and coordinates the activities of Business Relationship Managers across LOU and QVI accounts, ensuring consistent, timely, and high-quality execution of processes. Acting as a key liaison to internal GLEIF teams,the role ensures cross-functional alignment and that day-to-day operations run seamlessly and without disruption.
We seek a business-oriented leader with a strong operational mindset, experienced in working within an international environment and managing relationships with a diverse and global partner network. The ideal candidate combines relationship management skills with a rigorous approach to operational oversight, ensuring that operations not only function flawlessly but also actively support business growth, scalability, and the long-term success of the GLEIF partner ecosystem.
Key Responsibilities:
18. Oversee and coordinate the day-to-day operations of the Business Relationship Management
function, ensuring all related processes and activities operate efficiently and in line with
GLEIF standards
19. Act as the primary operational interface between LOUs/QVIs and GLEIF, while liaising with
internal GLEIF teams to provide the necessary support and ensure consistent service
excellence across the network
20. Monitor, guide, and support the performance of Business Relationship Managers across LOU
and QVI accounts, ensuring timely execution, process adherence, and high service quality
21. Drive continuous improvement of Business Relationship Management processes and
standards by identifying gaps and implementing best-practice recommendations
22. Support GLEIF–LOU and GLEIF–QVI communications, including the planning and coordination
of quarterly meetings, workshops, and other related events
23. Contribute to GLEIF’s strategy and business development initiatives through active
engagement with LOUs and QVIs
24. Ensure the accuracy, consistency, and integrity of client data across CRM systems, client
portals, and internal tools
25. Review and analyze statistical and SLA performance reports for each LOU and QVI account,
identify trends, and support the remediation of operational issues
Experiences and competencies for success
26. University or accredited degree in finance, economics, business, or an applied statistical
program is highly preferred
27. Strong self-starter skills with at least 5-6 years of experience in a similar relationship
management function
28. Experience in an international and/or multi-cultural organizations
29. Exceptional personal skills including social competency, strong teamwork skills and
crossfunctional communication ability
30. Strong technical skills, including proficiency in CRM systems (e.g., Zoho), Excel, Powerpoint,
Word and digital collaboration tools
31. A demonstrated aptitude for analyzing reports and data
32. Excellent attention to detail, organizational, and communication skills
33. Familiarity with regulatory or financial services environments is an advantage
34. Proactive, service-oriented mindset with strong accountability
35. Fluent spoken and written English. Additional language proficiency is a plus (e.g. Mandarin,
Japanese, Arabic, French, Italian, German and Spanish)
Department: Business Operations Reports into: Head of Partnerships Management responsibility: Yes Location: Frankfurt Scope: Full-time
All foreign applicants from outside the EU must have a valid work permit to work in Germany.
We look forward to your application in English. Please send your résumé alongside a letter of interest to .