Fotografiska Berlin – the contemporary museum of photography, art, and culture – opened in September of 2023 with a mission to inspire new perspectives and spark conversations through photography and contemporary art. More than a museum, it’s a vibrant cultural space in the heart of the city, where art, creativity, hospitality, and community come together.
As part of the global Fotografiska family — with locations in Stockholm, Shanghai, Tallinn, and soon Oslo - we provide a vibrant platform for creative expression and critical dialogue, making culture accessible and cultivating community in everything we do.
Join our dynamic team, and shape with us a forward-thinking museum experience that captures and expands Berlin's unique energy.
The Role
The Front of House Operations Coordinator plays a key role in ensuring smooth daily operations across Front of House, operations, handling logistics and shared spaces at Fotografiska Berlin. This position combines operational coordination, facility oversight acting as a central point between internal teams and service providers.
The role requires strong organisational skills, hands-on operational support, and a proactive mindset to maintain high standards across visitor-facing and back-of-house environments.
Key Responsibilities
Front of House & Public Space Operations
* Conduct regular FOH touch-ups to ensure presentation, cleanliness, and readiness throughout operating hours
* Perform exhibition hall touch-ups to maintain visual and spatial standards
* Oversee toilet touch-ups in coordination with our Housekeeping Supervisor
* Support overall guest experience through continuous space monitoring and issue resolution
Receiving & Logistics
* Manage package receiving
* Track, document, and report received packages
* Support the drafting and maintenance of Standard Operating Procedures (SOPs) related to receiving and logistics
* Coordinate logistics with GEX and Retail, including:
o Restocking
o Ordering
o Inventory checks
Access Control & Compliance
* Act as Work Permit Controller
* Ensure daily sign-ins and sign-outs are completed correctly
* Manage access-related SOPs, including:
o Badges
o Keys
o Visitor and contractor access documentation
Locker Management
* Serve as Locker Key Holder, responsible for:
o Daily locker checks
o Resetting and troubleshooting locker issues
o Reporting malfunctions or misuse
* Support the development and upkeep of locker-related SOPs
Security & Cleaning Coordination
* Act as Security Team Lead, including:
o Scheduling and shift planning
o Recruitment support
o Day-to-day coordination
* Oversee cleaning reporting, ensuring standards are met and issues are escalated appropriately
Visual Merchandising & Retail Support
* Support VM interior construction projects in collaboration
* Provide Retail Operations assistance, including:
o Event set-up and dismantling
Operational support during peak times or special events
Skills & Experience
* Experience in operations, facilities management, hospitality, or cultural institutions preferred
* Strong organisational and coordination skills
* Ability to manage multiple operational areas simultaneously
* Comfortable working with SOPs and process documentation
* Leadership experience or readiness to take on team coordination responsibilities
* Hands-on, solution-oriented mindset
* Strong communication skills in a cross-functional environment
* Languages: Fluent in German (C1), English an advantage
At Fotografiska Berlin, we offer more than a job. You’ll be part of a creative, international cultural institution with a collaborative team, inspiring work environment, and opportunities to grow while contributing to art, culture, and community.
What we offer
* Financial support for your everyday life, including mobility and food subsidies
* A strong foundation for the future with a company pension scheme (bAV) and a 20% employer contribution
* Additional health coverage through our company health insurance (bKV) with Barmenia "Well You 600" wellbeing benefit, supporting your physical and mental health
* WellPass membership with access to fitness, wellness, and health offers
* Exclusive access to the Corporate Benefits program
* Generous staff discounts at our Fotografiska Retail Shop, Café and Bar, and across BHG’s hospitality venues, including Restaurant & Bar Veronika, Bar Clara, Clärchens Ballhaus, Kleiner August Wine Bar, and Ember Open Fire Cooking
* 30 days of paid vacation for full-time positions, so you can truly recharge