Make your next move matter
At Mölnlycke, we believe that real impact starts with people.
People who are bold enough to challenge the status quo.
People who care deeply for their work, their colleagues, and the world around them.
People who know exactly why they do what they do.
As a global medical solutions company, we design and deliver innovative products and services across wound care, operating room solutions, gloves, and antiseptics. Our mission is to advance performance in healthcare by supporting professionals, improving outcomes, and making a difference where it matters most.
Mölnlycke is now looking for a Customer Service Specialist to join our DACH team. In this role, you will focus on supporting customers from order to invoice across the Swiss market. As such, fluency in French, German and English is essential to ensure high-quality service across for our Swiss customers.
Location: Düsseldorf (3 days office / 2 days home office)
Regional Scope: Switzerland
Why This Role Matters
This isn’t just a job, it’s a chance to be part of something bigger. You’ll join a global team with a shared mission: to advance performance in healthcare.
As a key point of contact for our customers, your mission is to ensure a seamless and positive experience throughout the entire customer journey. Here’s how your contributions will shape meaningful outcomes:
* Manage Mölnlycke customer experience for the assigned group of customers ensuring follow-up of enquiries and post sales
* Take ownership of the Order-to-Invoice processes to ensure the best customer experience, compliance and sustainability
* Engage proactively with local sales and support functions as well as other internal/external organisations to secure that appropriate support is given to achieve customer satisfaction
* Be the first and main contact person for all customer interactions (phone calls, e-mails…) ensuring professional and seamless communication
* Handle customer demand: receive and process orders, inquiries according to Mölnlycke quality system procedures and guidelines
* Track and trace customers deliveries from order registration to delivery
* Manage service deviations: receive and process delivery and invoicing complaints.
* Follow logistic issues and supply coordination
What you’ll get
Be part of a culture built on trust, care, and shared ownership.
Your growth and development
You’ll gain experience that matters, in a company that’s clear on its mission and bold in its ambitions.
Flexibility, wellbeing and benefits that reflect our commitment to you.
* Hybrid working options
* Permanent employment
* Attractive compensation package including pension and health benefits
* Modern office and mobile IT equipment make your daily work easier
* Wellbeing initiatives
What you bring
We’re looking for someone who thrives in a dynamic, fast-paced environment and is passionate about delivering excellent customer service. To succeed in this role, you’ll ideally have:
* A bachelor’s degree and/or solid experience in customer service (minimum 3-5 years), ideally within an international commercial setting
* Proven ability to manage customer interactions via phone and email in a high-volume environment
* A deep understanding of the order-to-invoice process
* A strong drive for problem solving and first-time-right approach to ensure seamless customer experience in the OTC process
* Confidence using digital tools and systems
* Familiarity with Microsoft Office and ERP systems such as SAP and Salesforce/Service-Cloud (a plus, but not a must)
* A self-driven mindset with a strong focus on delivering results
* Business fluency in French, German, and English
Our approach to Diversity & Inclusion
We’re building a workplace where everyone feels seen, heard, and valued. We believe that a diverse mix of people (from different cultures, ages, geographies, and genders) makes us stronger. It brings fresh perspectives, drives better decisions, and helps us deliver solutions that reflect the world we serve. Inclusion isn’t just a value, it’s how we work, grow, and lead together.
Interested?
Please submit your application in German and English at your earliest convenience or reach out to Imke.Kahlenberg@molnlycke.com if you have questions. We are looking forward to connect.
About Mölnlycke
Mölnlycke is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical and economic outcomes.
Our business is organised in the four business areas Wound Care, Operating Room Solutions, Gloves and Antiseptics, where customer centricity, sustainability and digitalisation are at the heart of everything we do.
Mölnlycke employs around 8,700 people. The company headquarters are in Gothenburg, Sweden and we operate in more than 100 countries worldwide. Mölnlycke is a founding partner of GoCo Health Innovation City, a world-class innovation cluster for health.
Since 2007, the company has been part of Investor AB, an engaged owner of high-quality, global companies which was founded by the Wallenberg family in 1916.
For more information, please visit www.molnlycke.com and www.molnlycke.com/careers
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