What is the job about?
As a TKAM, you’ll be the go-to technical expert for our key customers, working closely with their R&D, project management, and quality teams. You’ll collaborate with our Group Key Account Managers to:
* Drive innovation by influencing customer specifications and roadmaps.
* Deliver tailored solutions that position Grundfos as the preferred partner.
* Lead technical engagements and support new product introductions.
* Coordinate service and warranty cases with internal and external stakeholders.
* Conduct customer-specific training and promote cutting-edge technologies.
This role will be based anywhere in Europe and will report to the Senior Key Account Director, IND.
Your main responsibilities:
* Act as part of the Global Key Account Team, serving global customers.
* Collaborate closely with Group Key Account Managers to support customers’ technical departments, including:
o R&D
o Project Management
o Quality Assurance
o Testing
o Specification Development
* Ensure Grundfos is actively involved in
o Customer specification processes
o Roadmapping and future planning
* Build strong customer relationships to deliver competitive and tailored pump solutions.
* Position Grundfos as the preferred technical advisor through expertise and support.
What Success Looks Like
* Strong pipeline of customer specifications and future sales.
* Increased adoption of new Grundfos products and solutions.
* High customer satisfaction and long-term partnerships.
* Growth in global account sales and profitability
Your background:
* A degree in Engineering (Chemical, Process, or Water-related fields preferred).
* Experience in customer-facing technical roles, ideally with multinational clients.
* Familiarity with automation and communication protocols.
* Strong communication and presentation skills.
* Proficiency in MS Office, SAP CRM, PDM, and related tools.
* Fluency in English; additional languages are a plus.