Since its creation in 1958, LG Electronics has been focused on enhancing the life and business of its customers with innovative technologies, products and solutions.
LG's mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life's Good" As a global leader, we strive for greatness not only in the products we make but in our people. We are looking for an EU HVAC Quality Control & Field Support Engineer to strengthen our technical support and quality management across European markets. In this role, you will work closely with European subsidiaries and HQ to analyze HVAC field issues, improve product and service quality, and support continuous technical capability development. Position: Department: Location: [EHQ] EU ES HVAC Quality Control & Field Support Engineer (m/f/d) LGEEBA.BS Europe AS Business Department Eschborn Your responsibilities
Field Quality & Technical Support
1. Respond to HVAC field issue inquiries and provide technical analysis and solutions
2. Visit customer sites to investigate field issues, conduct system checks, and prepare technical reports
3. Identify product improvement opportunities based on field feedback
Technical Documentation & Training
4. Create and manage Technical Guides to improve installation and service quality in Europe
5. Develop training materials and deliver technical training to European subsidiaries
Cross-Regional Communication
6. Act as a technical interface between HQ in Korea and our 14 European subsidiaries
7. Analyze field issue phenomena, define potential root causes, and propose countermeasures
8. Provide indirect quality support via email and regular communication channels
Stakeholder & Issue Management
9. Hold regular meetings with assigned subsidiaries to track and manage quality issues
10. Support product quality improvement initiatives in European warehouses
Your qualifications
Technical & Professional Skills
11. Strong knowledge and experience of HVAC systems and refrigerant cycle analysis
12. Experience working in a multicultural or international corporate environment
13. Proficient in MS Office (especially Excel & PowerPoint)
14. Willingness to travel for business (up to 2 consecutive weeks if required)
15. Native-level Korean and high-level English and mid-high-level German communication skills
Personal Competencies
16. Strong communication and teamwork skills
17. Customer-focused problem solver with a "can-do" / service-solution-provider mindset
18. Analytical, hands-on, and flexible attitude with high level of ownership
19. Ability to work independently in a virtual, matrix organization
20. High level of proactiveness
Additional Requirements
21. Located in or near Frankfurt
22. Office-based role with daily presence required
Benefits
23. EGYM Wellpass, including various wellbeing programs and memberships
24. 30 days of vacation, with flexible working hours
25. Monthly meal / grocery vouchers (Pluxee)
26. Capital-formation employer contribution
27. Corporate benefits and other employee discounts
28. JobRad / Bike Leasing benefit
29. Modern equipped office with height-adjustable table, laptop and monitor, mobile phone
30. Central location and good transport connections by train, bus and car including free parking
31. International working environment with many development opportunities