About Us:
Rigol EU Technologies GmbH is a leading provider of innovative test and measurement solutions. With a strong focus on quality and customer satisfaction, we strive to deliver cutting-edge products and exceptional service. To enhance our technical team, we are seeking a skilled and motivated Field Application Engineer to support our customers and drive the adoption of our solutions.
Responsibilities:
* Provide technical support and expertise to customers in the EU region, assisting them in the integration and application of our test and measurement solutions.
* Conduct product demonstrations, training sessions, and workshops for clients, showcasing the features and benefits of our products.
* Collaborate closely with the sales team to identify customer needs, develop tailored solutions, and support the sales process.
* Serve as the primary technical point of contact for customers, addressing inquiries and resolving any technical issues that arise.
* Prepare and deliver technical presentations and documentation to clients, ensuring clear communication of complex information.
* Participate in trade shows, conferences, and industry events to represent the company and promote our products.
* Stay updated on industry trends, competitor products, and emerging technologies to provide informed recommendations to customers and internal teams.
* Work with the product development team to relay customer feedback and contribute to product improvement initiatives.
Qualifications:
* Degree in Electrical Engineering, Physics, Computer Science, or a related technical field.
* Proven experience in a technical support or application engineering role, preferably in the test and measurement industry.
* Strong understanding of electronic test equipment and measurement principles.
* Excellent problem-solving skills, with the ability to analyze customer challenges and develop effective solutions.
* Exceptional communication and interpersonal skills in both German and English, with the ability to convey technical information to non-technical audiences.
* Willingness to travel within the EU region as required to meet customer needs.
* A self-motivated and proactive individual with a passion for technology and customer success.
What We Offer:
* A dynamic and innovative work environment with opportunities for personal and professional growth.
* Competitive salary and performance-based incentives.
* Comprehensive benefits package, including health insurance and retirement plans.
* A supportive team culture that values collaboration and respect.
* Flexible working hours and the possibility of remote work.