Service technicien engineer

At LuxScan Technologies , we value a noble and essential natural resource for the survival of the planet: Wood.
We are world-wide leader in the design, manufacturing and installation of industrial scanners for automation in the timber industry.
Our company, based in Luxembourg, is part of the WEINIG group. WEINIG is a German group, producing machines and production lines for solid wood and panels production. We benefit of the flexibility of a 50 employees company but with robustness of a wide international group behind us.

We are currently expanding and seeking Service Technicians or Engineers to join our international team in Foetz, Luxembourg.

Your Missions
Supervised by a Service Manager, you will be in charge of handling the installations of our machines at our customers’ factories. . . As we have a rotation system inside the Service team, there are ‘inhouse’ tasks as well that are part of the daily operation.

Your responsibilities will include :
-        Preparation of new machines for a Factory Acceptance by the customer before shipping
-        Installation of the machines at the customers factory, mainly in Europe and occasionally outside Europe
-        Training of customers on their new machine
-        Service for existing machines
-        Technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
-       Identification, research, and resolving technical issues for end users
Suggesting improvements for an increased reliability.

Your Profile
-       You have a degree in automation, electronics, electrical or computer sciences (minimum Bachelor degree)
-       You are  open minded  and ready to work in a  multicultural environment ;
-       Your strong team spirit is crucial for collaborating on daily tasks with your future colleagues in an open workspace.
-       You are also capable of working autonomously
-       You have excellent communication (oral and written) skills in  English and in German.
-       You have proven analytical and problem-solving abilities even under high pressure situations

It would be even more perfect if:
-       You have electrical skills or a diploma, which is a strong asset
-       You have at least 2-3 years' experience in a similar position is considered an asset.
-       You are proactive, flexible and multi-task.
-       You have experiences in vision systems
-       You are able to manage incident follow-ups and prioritize tasks effectively.

Our Offer
-       An intensive training on our systems
-       A permanent full-time time contract
-       A long-term position in a fast growing and dynamic team with a world-wide presence
-       Our commitment to continuously deepen your knowledge, including on technical contents and to further develop your personal competencies
-       Continuous support and follow-up from the office when you travel abroad. The travelling portion can represent between potentially 30% and sometimes 50% of the time - trips usually do not exceed 3 consecutive weeks.
-       An attractive salary package as well as other benefits
-       Lunch vouchers
-       Brand new offices ideally located in Foetz with a company parking in a fast growing industrial and commercial area,
Charging stations for electric cars